10
U.S. Consumer Service Contact:
Please visit our U.S. Consumer Support Web site at:
http://www.leapfrog.com/support
, or
our Canada Consumer Support Web site at:
http://lfcanada.custhelp.com
, 24 hours a day.
You can search for frequently asked questions, review previous questions, or submit a
question to our support staff via e-mail.
U.S./Canada Office:
Telephone: (800) 701-LEAP (5327)
Hours: Monday through Saturday, 5:00 AM to 7:00 PM, Pacific time.
U.K. Consumer Service Contact:
Please visit our U.K. Consumer Support Web site at
http://leapfroguk.custhelp.com
, 24
hours a day. You can search for frequently asked questions, or submit a question to our
support staff via e-mail.
U.K. Office:
Tel: 0800 169 5435
Eire: 00 44 1702 200244
Hours: Monday through Friday, 9:00 AM to 5:00 PM.
IMPORTANT: If you have a problem with this product, return it to the retailer
where the product was purchased for exchange. If the retailer is unable to
assist you for any reason, contact LeapFrog Consumer Services. If our service
representative is unable to help you resolve the problem, you will be given
instructions on how to replace the product and an authorization number.
Returns must have a return authorization number (RMA) to be accepted at our
warehouse. If you need replacement parts for this product, please contact
LeapFrog Consumer Services.
TROUBLESHOOTING
Toy does not turn on
or does not respond
Try this:
• Make sure batteries are correctly installed
• Make sure battery cover is securely attached
• Remove batteries and put them back in
• Clean battery contacts with pencil eraser
• Install new batteries
Toy makes strange sounds or
behaves erratically
Toy makes improper responses
• Clean battery contacts with pencil eraser
• Install new batteries
• Clean battery contacts with pencil eraser
• Install new batteries
Symptom:
Display stops working
• Adjust brightness/contrast controls
• Install new batteries
