11
TROUBLESHOOTING
If for some reason the unit stops working or malfunctions,
please follow these steps:
1.
Please turn the unit
OFF
.
2.
Interrupt the power supply by removing the batteries.
3.
Let the unit stand for a few minutes, then replace the
batteries.
4. Turn the unit
ON
.
The unit will now be ready to use again.
5.
If the unit still does not work, install a brand new set of
batteries.
IMPORTANT NOTE:
If the problem persists, please call our Consumer Services
Department at
1-800-701-5327
in the U.S. or email support@
leapfrog.com. Creating and developing LeapFrog
®
products is
accompanied by a responsibility that we take very seriously. We
make every effort to ensure the accuracy of the information,
which forms the value of our products. However, errors
sometimes can occur. It is important for you to know that we
stand behind our products and encourage you to contact us
with any problems and/or suggestions you might have. A service
representative will be happy to help you.
Environmental phenomena
The unit may malfunction if subjected to radio-frequency
interference. It should revert to normal operation when the
interference stops. If not, it may become necessary to turn the
power
OFF
and back
ON
, or remove and reinstall the batteries.
In the unlikely event of an electrostatic discharge, the unit may
malfunction and lose memory, requiring the user to reset the
device by removing and reinstalling the batteries.
