
Appendix 31
Appendix B.
Troubleshooting
Your MetaEye IVP256 is designed to be simple and reliable to use. If you
encounter any problem in utilizing this product, please refer to the table below
for possible solutions on some symptoms.
(1) Power Indicator OFF
%
Plug power adapter into the wall socket.
%
Plug power cord into MetaEye IVP256.
%
Turn on the power switch.
(2) No MetaEye is displayed on LCD
screen
%
Make sure the power indicator is ON.
%
If auxiliary video input is used on TV, select the
appropriate video input with the TV remote
control.
(3) The MetaEye IVP256 is not
responding when the “M” button is
pressed on the touch-tone keypad
%
Be sure the RJ-45 wire is plugged into the
“Line” jack directly on the MetaEye IVP256.
(4) No dial tone on touch-tone phone
when attached to the MetaEye
%
Plug touch-tone phone RJ-45 wire into “Line”
jack on the MetaEye IVP256.
%
Plug the RJ-45 cable from wall socket into
“Line” jack on MetaEye IVP256.
%
Check the ISDN setup is correct or not.
(5) Video in local view is dark
%
Increase light on the image and reduce back
lighting.
(6) Video in local view has a red cast
%
Aim the MetaEye IVP256 at a strong white
light source momentarily
%
Increase the room light level.
(7) Video is jerky and audio/video
synchronization is poor
%
Move QUALITY slide control to FAST.
(8) Video is jerky and audio/video
synchronization is poor, even
when QUALITY slide control is at
FAST
%
Connecting rate may be low.
(9) Video connection is not able to be
established correctly
%
Hang up and call again.
%
Make sure the remote VideoPhone is
compatible with H.320 standard.
%
Ask the other party to call you.
(10) Buzzing or humming noise in
cordless phone
%
Move the phone base station away from the
TV.
(11) Green or yellow blocks appear in
the remote picture
%
Probable cause is bad connection (noisy line).
Hang up and try again. This time, ask the other
party to call you.
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