RETURNING YOUR PRODUCT FOR SERVICE
Returning a product to LDG is easy. We do not require a return merchandise authorization.
Visit the Customer Support Center and download the LDG Product Repair Form. On the Repair
Form tell the LDG technicians exactly what happened or didn’t happen and why you believe the
product needs servicing. The technician attempts to duplicate the problem(s) you had based on how
well you describe it so take the time to be accurate and complete.
Ask your shipper for a tracking number or a delivery verification receipt. This way you know the
product arrived safely at LDG. Be sure to give us your email address so our shipper can alert you
online when your product is en-route back to you. We regret that we are not staffed to provide
periodic updates on the status of repairs. We can only indicate the repair is in process until it ships
back to you. Please be assured that our staff makes every effort to complete repairs ahead of our
published wait time. Your patience is appreciated.
Repairs can take six to eight weeks, but are usually faster than this. The most recent information
on returning products for service is found at the LDG Customer Support Center.
Mail your carefully packaged repair with the Repair Form to:
LDG Electronics, Inc.
Attn: Repair Department
1445 Parran Rd
St. Leonard, MD 20685
PRODUCT FEEDBACK
We encourage product feedback! Tell us what you really think of your LDG product. In a card,
letter, or email (preferred) tell us how you used the product and how well it worked in your
application. Send along a photo or even a schematic or drawing to illustrate your narrative. We like
to share your comments with our staff, our dealers, and even other customers at the LDG website.
http://www.ldgelectronics.com
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