3.Troubleshooting
FAQ1: What should I do if I forget the user name and password?
(How to restore the router 's configuration to its factory default settings.)
Answer: If you forget the user name and password, the only way to solve this problem is to
reset the router. Press and hold the RESET button on the rear panel for 5 to 8 seconds before
releasing it.
FAQ2: What can I do if I cannot access the Internet?
MAC Address Clone
Clone MAC
Cancel
Cancel
Apply
Apply
Restore
MAC Address:
44:33:4C:90:E0:98
Hold for
5 to 8
seconds
FAQ3: How to configure the IP address of the computer?
For Windows XP OS
Go to
Start
>
Control Panel
,
you will then see the following
page.
Click
Network and
Internet Connections
6
2.Disconnect the Router and directly connect your computer to the Modem and try to access
the Internet. If you still cannot access to the Internet, please contact your ISP or the Modem's
manufacturer; otherwise, please reconnect the physical connection between your Modem,
3.Make sure that you are connected to the Router with the computer that was originally
connected to your modem, then login to the web-based management page and browse to
"Network > MAC Clone", click "Clone MAC" and then click "Apply". Reboot the Router and
try to access the Internet from your computer, if the problem still, please go to the next step.
1.Check to see if all the connectors are connected well, including the telephone line (for your
modem), Ethernet cables and power adapter.
Router and the computer, then continue to follow the next step.
