
33
EN
TROUBLESHOOTING
Problem encountered
Possible causes
Solution
The coffee is cold.
» Coffee pours out in drops,
water circuit clogged.
» The machine has limescale
build-up.
» Run the machine washing cycle.
» Descale the machine.
» If the problem remain please contact Lavazza
Customer Service.
Coffee pours out in drops.
» Faulty capsule.
» Pump working improperly.
» Spout/water circuit clogged.
» The machine has limescale
build-up.
» Replace the capsule.
» Check for abnormal noise of the machine.
» Clean the coffee dispensing spout
(see MAINTENANCE AND CLEANING).
» Descale the machine.
» If the problem remain please contact Lavazza
Customer Service.
Pod holding tray locked.
» Tank not inserted correctly.
» With the machine turned on, insert the water
tank correctly and wait until the white light in the
SWITCH-ON/ STAND-BY SUPPLY
button stops
flashing and becomes steady
.
» If the problem remain please contact Lavazza
Customer Service.
The button is not working and
the relevant LED is off.
» Mechanical blocking.
» Try to power the machine off by disconnecting the
power plug for 10 seconds then reconnect it.
Power the machine on and check the correct
operation of button.
» If the problem remain please contact Lavazza
Customer Service.
Contact Lavazza Customer Service for any problem or failure not included in the above list.
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