KLIX
®
Advanta Operator’s Manual
Page 20
10. Troubleshooting
10.1 General
Drink or drink category
icon is not highlighted
(greyed out)
• Check the relevant stack is not empty of cups.
• If the stack of cups is full, check that the cups are not
damaged. Remove any damaged cups and replace
undamaged cups in the stack.
• See ‘water heating fault’ and follow instructions.
• Machine may be in ‘Power Save Mode’, tap screen to
reactivate machine.
Frothed drinks not
highlighted (greyed
out)
• Check the relevant frothed drink stack contains cups.
• Open door and check error message. Closing the door
may illuminate jetted drinks again. Vend another jetted
drink to confirm if issue is resolved.
If jetted drinks are disabled again, please contact Lavazza
Professional Customer Service department.
Machine not accepting
coins
• Clean coin mechanism. Follow the instructions found
on the cleaning instruction label inside the machine
door. Check for obstructions around the cash box. Check
that cash box is not full. (See section 3.5 Emptying the
cash box.)
• Machine may be set in Free vend. Check the Free/Pay
vend switch (See Section 4 Setting the ‘Free vend’ or ‘Pay
Vend’) is on Pay Vend.
• Contact Lavazza Professional Customer Service
department.
No jetted water
delivered to cup/low
foam in cup for frothed
drinks
• Open the door and check for any error on screen.
• Check the tube clamp in front of the jet box is not
clamped over the tube.
• Check nozzle is fitted correctly in the baseplate.
• Contact Lavazza Professional Customer Service
department as jet tube may be scaled.
