USER GUIDE | 33
Mug or cup does
not fit
Mug or cup is too tall
The drip tray can be removed
to accommodate larger mugs
and cups (Ref. page 19)
Freshpack not
recognised
There is no barcode on
the pack
Barcode on Freshpack
is covered, dirty or not
printed properly
Barcode scanner
needs cleaning
Software update
needed
Examine the inserted
Freshpack to ensure the
barcode is printed correctly
and not covered with any
debris
Clean the barcode scanner
(Ref. page 27)
Freshpack door will
not close easily
Freshpack door not
reassembled properly
after cleaning
Bin has overfilled (this
can happen when bin
is removed and NOT
emptied)
Red nozzle Freshpack
was inserted. Do not
force the door closed
to avoid jamming the
brewer
Remove and replace
Freshpack door (see “General
Care” for instructions on how
to clean Freshpack door)
Remove drip tray and pack bin
and empty it. Freshpacks may
have backed up into door area
so door should be removed to
ensure all packs are cleared
out. (Ref. pages 26,28 and 29)
If the Freshpack door
is jammed, open it per
instructions on “‘Removing
and cleaning the Freshpack
door and air duct’” (Ref. page
28) and check if a Freshpack
is stuck in the pack guide rail.
Caution - Pack may be hot
Screen has low
contrast
Brewer is in energy
saving mode
Touch screen to exit standby
mode. Display will turn on
automatically
No messages or
images on display
Brewer has been
switched off at the
back
Brewer disconnected
at socket
Switch brewer on using the
ON/OFF switch at the back.
(Ref. page 14)
Put plug back into socket and
switch on at socket
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