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brightness level, sleep time, daydream etc.
4. Frequently Asked Questions and Troubleshooting
Questions
Cause and Solution
Unable to turn
on phone
Press the power on key for over 1 second.
Check if battery is appropriately charged
Unable to
connect to
network
Weak signal. Please Try and move to a location with strong
signal and try connecting to the network again
；
Please ensure that you are not beyond the network
coverage of service providers
；
Please ensure you have a valid SIM card. Please contact
your network provider for further information
Display
information
while turning
on
Check if the SIM card (insert the SIM card) is installed
correctly
Handset lock password: If the handset lock is activated,
you have to input handset password before using.
Input PIN: Inputting PIN while turning on each time is
activated, you have to input the PIN code.
Input PUK code: Having input wrong PIN code for 3 times
straight will lock the SIM card. You need to input the PUK
code provided by your network provider.
Poor quality of
calling
Please check if the sound volume is tuned improperly
In an area with poor receiving condition, example:
basement, the signal might be weak. Try reaching a
location with stronger signal reception and call again.
While using the mobile phone in the peak period of
communication, like commute time, you may be unable to
call because of line congestion.
Standby
duration
Shortened
The standby duration is relative to the system setting of
network. While the mobile phone is in an area with poor
signal strength and cannot receive the signal, the handset
will continuously search for a base station. This will
significantly reduce battery charge. It is recommended that
you turn off your mobile in area with no signal reception to
save battery.
Need replacing the battery. Please change a new battery.
SIM Card
Error
Dirt on the metal surface of an SIM card. Use clean cloth to
wipe the metal touch point on an SIM card.
The SIM card is not installed.
The SIM card is damaged. Please contact your network
service provider.
