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Laurastar international guarantee
The present guarantee does not, in any way, affect the sta-
tutory rights of the user pursuant to the national legislation
in force governing the sale of consumer goods, including the
rights set out by Directive 2011/83/EU of the European Parlia-
ment and of the Council of 25 October 2011 on certain aspects
of sales and guarantees for consumer goods, or the rights held
by the user, by virtue of the sales contract, with regard to
the respective vendor. In the event that an appliance sold by
Laurastar contains manufacturing defects, Laurastar shall be
liable for the complete elimination of these defects within the
scope defined below.
1. Scope of cover
This guarantee only applies to products manufactured by or on
behalf of Laurastar, which may be identified by the brand, the
trade name or the Laurastar logo affixed to the product. The
guarantee does not apply to non-Laurastar products, accesso-
ries or spare parts.
This guarantee shall be applicable only if the appliance be-
comes unusable, or if its use is significantly hindered, due to
a manufacturing defect, an assembly defect or a defect in the
material of the appliance, and if this defect was already in exis-
tence when the appliance was supplied to the user.
It shall not be applicable, in particular :
• if the hindrance to use of the appliance is due to professional
use of the appliance, namely intensive use for which the
user receives monetary remuneration
• to normal wear and tear of the appliance’s components and
accessories
• to an intervention by a third party or a repairer not approved
by Laurastar
• to failure to comply with the instructions contained in the
Instruction Manual, specifically the warnings concerning
start-up, use and maintenance of the appliance
• to non-compliant use.
The concept of “non-compliant use” notably includes damage
caused by :
• the fall of the appliance or of a component
• blows or marks resulting from negligence
• keeping the protective soleplate on the iron permanently
• failure to rinse the boiler
• use of water that does not comply with the specifications
• use of non-Laurastar products, accessories and spare parts.
• the plug connected to the wall socket outlet permanently.
2. Entitlements held by the user
When a user asserts, in a manner compliant with the present
guarantee, an entitlement arising from the said guarantee,
Laurastar shall be free to implement the most appropriate
method for eliminating the defect. This guarantee does
not grant the user any entitlement or any additional right;
in particular, the user may not claim for reimbursement of
expenses in relation to the defect, or compensation for any
consequential loss or damage. Moreover, transportation of
the appliance from the user’s place of residence to Laurastar’s
premises, and return transportation, shall be carried out at the
user’s risk.
3. Term of validity
This guarantee is only valid for the entitlements that it accords
to the user and that the user has asserted against Laurastar
within the guarantee term.
The guarantee term is one year for countries that are not
members of the European Union and two years for European
Union Member States and Switzerland, calculated from the
date of delivery of the appliance to the user. If defects are
notified after the guarantee term has come to an end, or if the
documents or items of evidence that are necessary to assert
the defects in accordance with the present declaration are not
present until after the end of the guarantee term, the user shall
not hold any rights or entitlements by virtue of this guarantee.
4. Immediate notification of defects
When the user discovers a defect in the appliance, he / she
undertakes to communicate this to Laurastar without delay.
If the user does not do so, he / she shall lose the entitlements
afforded by the present guarantee.
5. Methods for asserting entitlements arising from
the present declaration
In order to assert the entitlements resulting from this
guarantee, the user must contact the Laurastar Customer
Service department (see page 10), either :
• by telephone
• by e-mail
• by fax.
He / she must follow the instructions from the Customer
Service department and send, at his / her own risk :
• the appliance with the defect(s)
• a copy of the purchase contract, of the invoice, of the till
receipt or any other suitable document as evidence of the
date or place of purchase.
The Customer Service department is available to provide any
additional information on this subject.
You will find other addresses for importers and official service
partners at www.laurastar.com.
If an appliance is returned to the Laurastar approved service
centre when there is no defect present, the user shall be liable
for the dispatch and return costs.
6. Laurastar after-sales service
If a Laurastar appliance is entrusted to the approved service
centre for work outside the provisions of this guarantee, or
after the guarantee term has come to an end, this shall be
deemed a "repair outside guarantee" and shall form the
subject of an invoice.
Special clause only applicable in France :
In addition to the contractual guarantee detailed above,
customers benefit from the legal guarantee for hidden defects
set out in Article 1641 et seq. of the French Civil Code.
7. Special Clause only Applicable in China
The above mentioned guarantee shall not be applicable to
any repair, change or return of a defective product occurred in
China, unless all the following conditions are satisfied:
1. A customer shall provide reasonable supporting documents,
such as formal commercial invoice and warranty card, etc.,
to prove that the product in question has been purchased
from an official channel in China which is directly or
indirectly authorized by Laurastar; and
2. A product in question shall be affixed with a China
compulsory certification identification.
8. Special Clause only Applicable in the Republic of
Korea
The above mentioned guarantee shall not be applicable to
any repair, change or return of a defective product occurred in
the Republic of Korea, unless all the following conditions are
satisfied:
1. A customer shall provide reasonable supporting documents,
such as formal commercial invoice and warranty card, etc.,
to prove that the product in question has been purchased
from an official channel in the Republic of Korea which is
directly or indirectly authorized by Laurastar; and
2. A product in question shall be affixed with a Republic of
Korea compulsory certification identification.
The exclusion of the Republic of Korea from the International
Warranty is valid from June 2017.
Laurastar warrants its product to be free from defects in
materials and workmanship under normal customer use as
described in the Instruction Manual for 1 year from the date
of purchase as identified on the invoice or cash receipt This
limited warranty extends only to the original purchaser and
is not transferable. Laurastar, at its option, will at no charge
repair or replace defective equipment during the period of this
limited warranty. To obtain warranty service, the damaged
equipment must be sent or taken to an authorized Laurastar
customer service center. This limited warranty is the customer’s
exclusive remedy and applies only to new Laurastar products.
This limited warranty does not cover normal wear and tear,
wear of the electric cable, wear of the soleplate, or wear
of the appliance's components and accessories. Damage
caused by improper operation or storage, misuse or abuse,
unauthorized repair by non-Laurastar specialists, accident or
neglect, alteration, or connecting to a power source outside
the specified voltage. Equipment used for a commercial or
any other non-domestic or household purpose is not covered
by this limited warranty. “Misuse or abuse” of the product
includes the use of the equipment for any purpose, or in any
manner, not in accordance with the instructions contained in
the Instruction Manual provided with the equipment. Examples
of “misuse or abuse” of the product include, but are not limited
to, damage caused by the appliance or one of its components
falling to the floor, failure to rinse the water reservoir, failure
to remove the protective soleplate, use of any liquid other than
water, failure to unplug the plug from the wall socket outlet
after use and use of non-Laurastar products, accessories,
and spare parts. Damage caused by any failure to follow the
instructions contained in the Instruction Manual is not covered
by this limited warranty.
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT
L I M I TAT I O N T H E I M P L I E D WA R R A N T I E S O F
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, SHALL BE LIMITED TO THE DURATION OF
THIS LIMITED WARRANTY. LAURASTAR SHALL UNDER
NO CIRCUMSTANCES BE LIABLE FOR DAMAGES IN
EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY KIND ARISING OUT OF THE CUSTOMER’S
ABILITY OR INABILITY TO USE THE PRODUCT.
Some states and jurisdictions do not allow the limitation or
exclusion of incidental or consequential damages, or limitation
on the length of an implied warranty, so the above limitations or
exclusions may not apply to you. This limited warranty gives the
customer specific legal rights, and you may have other rights
that vary from state to state.
LAURASTAR
TM
AFTER-SALES SERVICE
If you have a claim under this Limited Warranty, please
contact the Laurastar Customer Service department (see page
10), either by telephone, e-mail or fax. You must follow the
instructions from the Customer Service department and send,
at your own risk :
• the appliance ;
• a copy of the purchase contract, invoice, till receipt, or any
additional information on this subject.
You will find other addresses for importers and official
service partners at www.laurastar.com.
If an appliance is returned to the Laurastar approved service
center when there is no defect present, the user shall be liable
for the dispatch and return costs
If a Laurastar appliance is entrusted to the approved service
center for work outside the provisions of this Limited Warranty,
or after the Limited Warranty one-year term has come to an
end, this shall be deemed a “repair outside limited warranty”
and shall form the subject of an invoice.
Laurastar
TM
limited warranty for USA & Canada
EN
