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1/ The warranty is defined in the Price Quotation, Price Agreement,
Contract, or Order. If the Price Quote, contract, or order is not issued, the
warranty does not apply to resources, maintenance, service and cleaning
and the standard warranty on the goods is set for 2 years. Other agreed
warranties must be specified in the Price Quotation, Price Agreement,
Contract, or Order.
2/ As a basis for the claim, the customer must provide a valid contract,
invoice, or other proof of payment. Otherwise, the manufacturer reserves
the right to refuse to provide a warranty, so keep the proof of product
purchase carefully.
3/ If the warranty applies to the defect found, the customer informs the
seller by e-mail, telephone, or the Sales department of the manufacturer
(Lasvit) and passes the required information (project number or light
number, project or light name and describes the defect).
4/ The Sales Department proceeds on the basis of an internal customer
complaint resolution directive.
5/ The manufacturer will analyse the occurrence of a disagreement with the
customer or with the manufacturer after delivery of the non-conforming
product to the manufacturer's premises.
6/ Once the analysis has been made, the Sales department is handed over
the decision to accept or reject the complaint with an explanation.
7/ The Sales department agrees with the customer for further steps (e.g.
repair or replacement date, etc. on the basis of customer and manufacturer
possibilities). Unless otherwise agreed, the manufacturer is obliged to
remove the defect within 30 days of the claim date at the manufacturer's
expense.
8/ The warranty does not apply to:
- defects caused by the customer
- defects caused by a third party
- defects caused by regular usage
- defects caused by an installation contrary to the installation manual
- defects caused by inappropriate attachment or product connection
- defects caused by performed in contradiction with the cleaning manual
