Lantronix
SMxxTAT4Xx Install Guide
33785 Rev. F
42
RMA Form 02 Dec 2022
Return Material Authorization Request Form 2022
The address below is where the unit(s) will be returned to once completed:
Customer Company
Customer Street and
Number
Customer Town or City
Customer State or County
Customer ZIP or Post Code
Customer Country
Customer Contact Person
Customer Phone Number
Customer email
Customer Tax code (VAT)
All submitted RMA requests must be accompanied by a detailed fault description. Ex. “No communication on the
fiber port” or “Unit will not power on”. All returned product must include the power supply that was in use at the
time of failure. Not providing this information will delay your return significantly.
**
Please read the
Notes
below
on the second page** The completed form must be attached to the RMA Request ticket and submitted through the
Product Part Number
Product Serial Number
Fault Description
Notes
:
1.
If a unit when returned is found to be NO TROUBLE FOUND (NTF) a processing fee of $50 will be charged
(Plus sales tax for Minnesota based Customers). The equipment will not be returned until the invoice has
been paid.
2.
If product is manageable, please return the equipment with the login and password set to default, with
configuration still loaded.
3.
Repaired / replaced unit will normally have latest firmware for the unit. If there is a special requirement for
specific firmware, please request in the ticket.
4.
Proper Packaging:
•
The preferred method for returning items is each in its individual box and wrapping using the original box
and packaging in which your equipment was sent and received in. If the original box is missing or
damaged, any box that is of suitable size and in good condition may be used.
•
All products should be bagged individually. Static sensitive items (boards) must be bagged in static
shielding (ESD Bag) packaging and properly surrounded with bubble wrap or packaging foam to ensure
restriction in movement during transport.
•
Make sure the box is securely sealed using durable packaging tape.
•
When shipping in defective product the product must be properly packaged, any and all damage caused
by improper packaging will void the warranty. The damaged product will be shipped back to the
customer at the customer’s expense unrepaired.
