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PremierWave XC User Guide

104

Appendix A: Technical Support

If you are unable to resolve an issue using the information in this documentation, please contact
Technical Support:

Technical Support US

Check our online knowledge base or send a question to Technical Support at

http://www.lantronix.com/support

Phone:

(800) 422-7044 (US Only)

(949) 453-7198

Technical Support Europe, Middle East, Africa

Phone:

+33 13 930 4172

+49 (0) 180 500 13 53 (Germany Only)

Email:

[email protected]

Firmware downloads, FAQs, and the most up-to-date documentation are available at

http://www.lantronix.com/support

[email protected]

When you report a problem, please provide the following information:



Your name, and your company name, address, and phone number



Lantronix model number



Lantronix serial number/MAC address



Firmware version (on the first screen shown when you Telnet to the device and type show)



Description of the problem



Status of the unit when the problem occurred (please try to include information on user and
network activity at the time of the problem)



Additionally, it may be useful to export and submit the exported XML Configuration file.

Содержание PremierWave XC

Страница 1: ...Part Number 900 598 Revision A June 2012 PremierWave XC User Guide...

Страница 2: ...at Disclaimer www lantronix com about contact This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are des...

Страница 3: ...forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance This transmitter must be at least 20 cm from the user and must no...

Страница 4: ..._________________ 14 Protocol Support __________________________________________________________ 15 Troubleshooting Capabilities _________________________________________________ 15 Configuration Meth...

Страница 5: ...ork 2 SMS Outbound Settings____________________________________________ 38 To Configure Network 2 SMS Outbound Settings______________________________ 39 Network 2 SMS Inbound Settings ________________...

Страница 6: ...nal and Host Settings 58 Terminal Settings __________________________________________________________ 58 To Configure the Terminal Network Connection _______________________________ 59 To Configure th...

Страница 7: ...__________________________________ 77 To View Hardware Information ____________________________________________ 77 IP Sockets ____________________________________________________________ 77 To View th...

Страница 8: ...1 Event Alerts ______________________________________________________________ 91 Events Status and Clearing Events ________________________________________ 94 14 Security in Detail 95 Public Key Infra...

Страница 9: ...dix B Binary to Hexadecimal Conversions 105 Converting Binary to Hexadecimal ___________________________________________ 105 Conversion Table _____________________________________________________ 105...

Страница 10: ...erWave XC Side View _________________________________________ 22 Table 4 1 Device Detail Summary_____________________________________________ 26 Table 5 1 Navigating Web Manager ______________________...

Страница 11: ..._______________________________________ 74 Table 11 6 ARP Network Stack Settings ________________________________________ 74 Table 11 7 SMTP Network Stack Settings____________________________________...

Страница 12: ...it to configure settings for the device 6 Network Settings Instructions for configuring network settings 7 Line and Tunnel Settings Instructions for configuring line and tunnel settings 8 Terminal and...

Страница 13: ...test documentation and the following additional documentation Document Description PremierWave XC Command Reference Instructions for accessing Command Mode the command line interface using a Telnet co...

Страница 14: ...ver Power Supply via Power 1 and Power 2 Serial Ports Two RS232 422 485 high speed serial ports with all hardware handshaking signals Baud rate is software selectable 300 bps to 921600 bps Both serial...

Страница 15: ...PremierWave XC requires configuration For the unit to operate correctly on a network it must have a unique IP address on the network There are four basic methods for logging into the PremierWave XC a...

Страница 16: ...estination and source IP address and a destination and source port number For example a Telnet server commonly uses TCP port number 23 The following is a list of the default server port numbers runnin...

Страница 17: ...2 Introduction PremierWave XC User Guide 17 Figure 2 1 Product Label Part Number Manufacturing Date Code Country of Origin Revision MAC Address International Mobile Equipment Identity Number...

Страница 18: ...Feet Quick Start Guide User Supplied Items To complete your installation you need the following items RS 232 422 485 serial devices that require network connectivity A serial cable as listed below for...

Страница 19: ...panel view of the device The default serial port settings are 9600 baud 8 bits no parity 1 stop bit no flow control Figure 3 1 PremierWave XC Male DB9 DTE Serial Ports Figure 3 2 PremierWave XC Pinou...

Страница 20: ...mber ON 10 Mbps Link Amber Blink 10 Mbps Activity Right LED Green ON Full Duplex OFF Half Duplex The Ethernet port can connect to an Ethernet 10 Mbps or Fast Ethernet 100 Mbps network Reset Button You...

Страница 21: ...een properly configured AMBER GSM is connected Once the radio connection has been established with the cellular provider OFF no connection Reasons for OFF are that it cannot register with the cellular...

Страница 22: ...ed OFF system functioning normally GSM Signal Strength GREEN 3 to 5 LEDs lighted Good to Strong signal strength AMBER GREEN 1 to 2 bi colored LEDs lighted Weak signal strength Side Panel On the Premie...

Страница 23: ...RJ 45 Ethernet cable to the RJ 45 serial port of the unit The device supports a power range of 9 to 30 VDC You can power up the device with the included 12VDC power supply with barrel power connector...

Страница 24: ...t of the unit 4 Connect an RJ 45 Ethernet cable between the unit and your Ethernet network 5 Plug the PremierWave XC into the power outlet by using the power supply that was included in the packaging...

Страница 25: ...3 Installation of PremierWave XC PremierWave XC User Guide 25 Figure 3 11 PremierWave XC Dimensions...

Страница 26: ...he executable to start the installation process and respond to the installation wizard prompts If prompted to select an installation type select Typical 2 Click Start All Programs Lantronix DeviceInst...

Страница 27: ...remierWave XC Extended Firmware Version Provides additional information on the firmware version Online Status Shows the PremierWave XC status as Online Offline Unreachable the PremierWave XC is on a d...

Страница 28: ...ue indicating telnet is supported on this PremierWave XC Telnet Port Shows the PremierWave XC port for Telnet sessions Web Port Shows the PremierWave XC port for Web Manager configuration Firmware Upg...

Страница 29: ...taller window To access Web Manager perform the following steps Open a standard web browser Lantronix supports the latest version of Internet Explorer Mozilla Suite Mozilla Firefox Safari Chrome or Op...

Страница 30: ...nager PremierWave XC User Guide 30 Device Status Page The Device Status page is the first page that appears after you log into the Web Manager It also appears when you click Status in the Main Menu Fi...

Страница 31: ...ges such as the one in the example above enable you to link to sub pages On some pages you must also select the item you are configuring such as a line or a tunnel In the middle of many pages you can...

Страница 32: ...d lets you change the current CLI configuration settings 83 Diagnostics Lets you perform various diagnostic procedures 77 DNS Shows the current configuration of the DNS subsystem and the DNS cache and...

Страница 33: ...SSH server authorized users SSH client known hosts and SSH client users 85 SSL Lets you upload an existing certificate or create a new self signed certificate 67 Syslog Lets you specify the severity...

Страница 34: ...he XML command strings of this chapter are to be replaced with a user specified name WAN Connection Settings Table 6 1 shows the settings for the Wide Area Network WAN that can be configured Table 6 1...

Страница 35: ...nfigure DDNS command level enable config ddns Using XML Include in your file configgroup name ddns Network 1 Interface Settings Table 6 3 shows the network interface settings for Ethernet that can be...

Страница 36: ...begin with a letter or number continue with a sequence of letters numbers or hyphens and end with a letter or number Note This setting will take effect immediately but will not register the hostname...

Страница 37: ...Ethernet eth0 Status page click Network on the menu and select Network 1 Interface Status Network 1 Link Settings Physical link parameters can be configured for an Ethernet eth0 Network Interface see...

Страница 38: ...ges and to send a test message Table 6 5 Network 2 wwan0 SMS Outbound Settings Network 2 wwan0 SMS Outbound Settings Description SMS Outbound Select the appropriate SMS format Note Select the Text ASC...

Страница 39: ...ettings click Network on the menu bar and select Network 2 Configuration SMS Outbound Using the CLI To enter the Network 2 SMS outbound command level enable config if 2 link sms outbound Using XML Inc...

Страница 40: ...owed Note Please input the Received Numbers to be included in device s whitelist To Configure Network 2 SMS Inbound Settings Using Web Manager To modify Network 2 SMS Inbound settings click Network on...

Страница 41: ...s if needed Auto Default GSM 900 GSM 1800 GSM 850 GSM 1900 Note These bands are the wwan0 frequencies designated by the ITU for the operation of GSM mobile phones Typically Auto should suffice in most...

Страница 42: ...his with extreme caution because 10 failed PUK attempts will lock the SIM forever The table below shows the settings for SIM PIN configuration Table 6 9 Network 2 wwan0 SIM PIN Settings Network 2 wwan...

Страница 43: ...lly does not require APN to operate The table below shows the settings for APN configuration Table 6 10 Network 2 wwan0 APN Configuration Settings Network 2 wwan0 APN Configuration Settings Descriptio...

Страница 44: ...Network Scan function to see a list of the carriers supported based on the SIM card Refer to the your SIM card service provider as to which carrier to select To Configure Network 2 Carrier Connection...

Страница 45: ...rk Settings PremierWave XC User Guide 45 Network 2 wwan0 SMS Statistics Description Timestamp Displays the timestamp information for the wwan0 module Content Displays the current content of the wwan0...

Страница 46: ...nfiguration Settings Line Settings Description Name Enter a name or short description for the line if desired By default there is no name specified A name that contains white space must be quoted Inte...

Страница 47: ...w Control is set to Software Prefix decimal with or prefix hexadecimal with 0x or prefix a single control character control Gap Timer Set the Gap Timer delay to Set the number of milliseconds to pass...

Страница 48: ...ent to the Serial Line during boot time It may contain a binary character s of the form x For example use decimal 12 or hex 0xc To Configure Line Settings Note The following section describes the step...

Страница 49: ...or the tunnel selected at the top of the page and lets you change the settings The Line Settings and Protocol are displayed for informational purposes and must be configured from the Line pages Table...

Страница 50: ...nd Character is read on the Serial Line Threshold Sets the threshold byte count If the received serial data reaches this threshold then the data will be sent on the network Valid range is 100 to 1450...

Страница 51: ...serial data buffer limitations Table 7 5 Tunnel Accept Mode Settings Tunnel Accept Mode Settings Description Mode Sets the method used to start a tunnel in Accept mode Choices are Disable do not accep...

Страница 52: ...oses Choices are Enabled if Enabled incoming characters from the network will not be forwarded to the Serial Line Instead they will be buffered and will eventually flow off the network side Disabled t...

Страница 53: ...t in Connect Mode is not the same port configured in Accept Mode The TCP keepalive time is the time in which proves are periodically sent to the other end of the connection This ensures the other side...

Страница 54: ...serted a connection is attempted as long as the Modem Control pin DSR is asserted until a connection is made Modem Emulation a connection is attempted when triggered by modem emulation AT commands Blo...

Страница 55: ...trol characters may be entered in any of the following forms control J or 0xA hexadercimal or 10 decimal Disable the Stop Character by blanking the field to set it to None Modem Control Set whether Mo...

Страница 56: ...esponse Set whether Modem Response Codes are sent out on the Serial Line Choices are Enabled Disabled default Response Type Select a representation for the Modem Response Codes sent out on the Serial...

Страница 57: ...ur file configgroup name tunnel modem instance 1 Statistics Tunnel statistics contains data counters error counters connection time and connection information Statistics are available at each individu...

Страница 58: ...etwork such as send break or start echoing Login Connect Menu Select the interface to display when the user logs in Choices are Enabled shows the Login Connect Menu Disabled shows the CLI default Exit...

Страница 59: ...ettings these steps apply to other terminal instances of the device Using Web Manager To configure a particular Terminal Line click Terminal on the menu bar and select Line 1 Configuration Using the C...

Страница 60: ...er an IP address for the host to which the device will connect Remote Port Enter the port on the host to which the device will connect To Configure Host Settings Note The following section describes t...

Страница 61: ...ld Description Lookup Perform one of the following Enter an IP address and perform a reverse Lookup to locate the hostname for that IP address Enter a hostname and perform a forward Lookup to locate t...

Страница 62: ...rity of the events to log Note The system log is always saved to local storage but it is not retained through reboots unless diagnostics logging to the filesystem is enabled Saving the system log to a...

Страница 63: ...r to use The default is 80 Secure Port Enter the port for the HTTPS server to use The default is 443 The HTTP server only listens on the HTTPS Port when an SSL certificate is configured Secure Protoco...

Страница 64: ...HH MM SS same as Apache H M S t or T t u remote user could be bogus for 401 status U URL path info r first line of request same as m U q version s return status Authentication Timeout The timeout per...

Страница 65: ...sing Base64 SSL Digest the page is accessible only over SSL and encodes passwords using MD5 Note When changing the parameters of Digest or SSL Digest authentication it is often best to close and reope...

Страница 66: ...e file system cfg_log txt file Table 9 6 RSS Settings RSS Settings Description RSS Feed Select On or Off to enable disable the RSS feeds to an RSS publisher Persistent Select On or Off to enable disab...

Страница 67: ...onding keys This can be done for both the rsa and dsa certificate formats Certificates can be identified on the PremierWave by a name provided at generation time Table 10 1 Certificate and Key Generat...

Страница 68: ...algorithm based on large prime numbers invented by Rivest Shamir and Adleman Used for encryption and signing DSA Digital Signature Algorithm also based on large prime numbers but can only be used for...

Страница 69: ...ficate Authorities add comments before and or after these lines Those need to be deleted before upload New Private Key The key needs to belong to the certificate entered above The format of the file m...

Страница 70: ...tificate can be PEM or PKCS7 PEM files must start with BEGIN CERTIFICATE and end with END CERTIFICATE Some Certificate Authorities add comments before and or after these lines Those need to be deleted...

Страница 71: ...Settings File Display Commands Description ls Displays a list of files on the PremierWave and their respective sizes cat Displays the specified file in ASCII format dump Displays the specified file i...

Страница 72: ...the TFTP protocol This can be useful for saving and restoring XML configuration files Files can also be uploaded via HTTP Table 11 3 File Transfer Settings File Transfer Settings Description Upload Fi...

Страница 73: ...Stack IP Settings Description IP Time to Live This value typically fills the Time To Live in the IP header SNMP refers to this value as ipDefaultTTL Enter the number of hops to be transmitted before t...

Страница 74: ...otocol Stack in the menu bar and select ICMP Using the CLI To enter the command level enable config icmp Using XML Include in your file configgroup name icmp Table 11 6 ARP Network Stack Settings Prot...

Страница 75: ...bar and select SMTP Using the CLI To enter the command level enable config smtp Using XML Include in your file configgroup name smtp Table 11 8 SNMP Network Stack Settings Note Configuration must be...

Страница 76: ...ported For more information on DeviceInstaller see Chapter 4 Using DeviceInstaller Table 11 9 Query Port Settings Query Port Settings Description State Select Enabled or Disabled to enable or disable...

Страница 77: ...ormation Using XML Include in your file statusgroup name hardware IP Sockets You can view the list of listening and connected IP sockets To View the List of IP Sockets Using Web Manager To view IP Soc...

Страница 78: ...e XC to an Internet host showing how many hops the packet requires to reach the host and how long each hop takes If you visit a web site whose pages appear slowly you can use traceroute to determine w...

Страница 79: ...Manager To configure the Diagnostic Log output click Diagnostics in the menu bar and select Log Using the CLI To enter the command level enable config diagnostics log Using XML Include in your file c...

Страница 80: ...enable show processes Using XML Include in your file statusgroup name processes Route The PremierWave XC Route information shows the system s routing table which includes Destination Gateway Genmask...

Страница 81: ...irmware FTP to the PremierWave Write the new firmware file to firmware rom on the PremierWave The device automatically reboots upon the installation of new firmware See the section FTP Settings Short...

Страница 82: ...or the email alert Message File Enter the path of the file to send with the email alert This file appears within the message body of the email Overriding Domain Enter the domain name to override the c...

Страница 83: ...default password is PASS Enable Level Password Enter the password for access to the Command Mode Enable level There is no password by default Quit Connect Line Set the string used to terminate a conn...

Страница 84: ...t Port to override the default used by the CLI server Blank the field to restore the default Telnet Max Sessions Specify the maximum number of concurrent Telnet sessions that will be allowed Telnet Au...

Страница 85: ...n Using the CLI To enter the SSH command level enable config cli ssh Using XML Include in your file configgroup name ssh and configitem name state XML Settings The PremierWave XC allows for the config...

Страница 86: ...ion If selected secret password and key information will be exported Use only with a secure link and save only in secure locations Comments Select this option to include descriptive comments in the XM...

Страница 87: ...e exported in the line serial tunnel and terminal groups Groups to Export Check the configuration groups that are to be exported to the XML configuration record The group list should be comma delimite...

Страница 88: ...roup Text List Enter the string to import specific instances of a group The textual format of this string is g i g i Each group name g is followed by a colon and the instance value i and each g i valu...

Страница 89: ...ecutive Successful Pings before fallback Enter the number for Consecutive Successful Pings After default connection is up device will revert to default connection after defined continuous successful p...

Страница 90: ...e 12 9 Relay Output Settings Relay Output Settings Description Initial State Select Initial State of the relay output to be opened or closed State Preservation Select to enable or disable preserving t...

Страница 91: ...and triggers one or more configurable alerts When an event is enabled and detected the status of the event will be displayed in both CLI and Web Manager An event is cleared when the event has been re...

Страница 92: ...rap To Configure Input 2 Settings Using Web Manager To configure Input 2 settings click Events on the menu bar and click Input 2 Using the CLI To enter the XML command level enable config events input...

Страница 93: ...ower fail Using XML Include in your file configgroup name back up power fail for Backup Power Fail Relay Output Include in your file configgroup name back up power fail send sms for Backup Power Fail...

Страница 94: ...net link down send sms for Ethernet Link Down Send SMS Include in your file configgroup name ethernet link down send snmp for Ethernet Link Down Send SNMP Trap Events Status and Clearing Events When E...

Страница 95: ...y and to verify the identity of the other party In proving its own authenticity the PremierWave XC will use its own personal certificate In verifying the authenticity of the other party the PremierWav...

Страница 96: ...elf signed certificate key combo You can use XML to export the certificate in PEM format but you cannot export the key Hence the internal certificate generator can only be used for certificates to ide...

Страница 97: ...certificate into PremierWave XC as an authority you will need to edit it 1 Open the file in any plain text editor 2 Delete all info before BEGIN CERTIFICATE and after END CERTIFICATE and then save as...

Страница 98: ...The Filesystem Statistics page appears 2 Click the Browse link beside the Statistics link near the top of the screen to access the Filesystem Browser page 3 Click the Browse button to browse to the f...

Страница 99: ...pletion of the firmware upgrade Example FTP session ftp 192 168 10 127 Connected to 192 168 10 127 220 vsFTPd 2 0 7 Name 192 168 10 127 user admin 331 Please specify the password Password 230 Login su...

Страница 100: ...em Web Manager files can be retrieved and overridden with the following procedure FTP to the PremierWave XC device Make a directory mkdir and name it http config Change to the directory cd that you cr...

Страница 101: ...e Enter a long name for the system name A maximum of 64 characters are allowed To Customize Short or Long Names Using Web Manager To access the area with options to customize the short name and the lo...

Страница 102: ...rk Carrier is not properly selected Verify Carrier Connection and select the correct home network or appropriate roaming network SIM is locked by PIN Code SIM PIN is required Input the SIM PIN maximum...

Страница 103: ...Do ensure that SIM has GPRS enabled Open GSM GPRS tunnel failed Unable to open GSM GPRS tunnel Verify if device is on the GSM GPRS network Verify APN settings with Network Operator Do ensure that SIM...

Страница 104: ...ix com or Firmware downloads FAQs and the most up to date documentation are available at http www lantronix com support eu_support lantronix com When you report a problem please provide the following...

Страница 105: ...F which are represented as 0 9 A for 10 B for 11 etc To convert a binary value for example 0100 1100 to a hexadecimal representation treat the upper and lower four bits separately to produce a two dig...

Страница 106: ...Appendix B Binary to Hexadecimal Conversions PremierWave XC User Guide 106 Figure B 1 Hexadecimal Values in the Scientific Calculator 4 Click Hex The hexadecimal value appears...

Страница 107: ...e Irvine CA 92618 USA Product Name Model PremierWave XC External Device Server Conforms to the following standards or other normative documents FCC Part 15 Class B FCC Part 22H Part 24E CE 1588 AS NZS...

Страница 108: ...er Guide 108 Device Label with CE Mark and FCC ID WARNING Please keep a safety distance of 23cm from antenna due to RF exposure Manufacturer s Contact Lantronix Inc 167 Technology Drive Irvine CA 9261...

Страница 109: ...0 0 0 0 0 0 MatchPort 0 0 0 0 0 0 Micro 0 0 0 0 0 0 MSS100 0 0 0 0 0 0 PremierWave 0 0 0 0 0 0 SCS 0 0 0 0 0 0 SecureBox 0 0 0 0 0 0 SLB 0 0 0 0 0 0 SLC 0 0 0 0 0 0 SLP 0 0 0 0 0 0 Spider and Spider D...

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