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Troubleshooting

B - 1

B - Troubleshooting

B.1 Power-Up Troubleshooting

There are several possible error situations if the LEDs do not ßash.

Table B-1:

Error Messages

Message

Diagnosis/Remedy

Power-up diagnostic failure (hardware
failure)

Note which LED is blinking and its color, then contact
your dealer or Lantronix Technical Support.

The Server boots but does not try to
load the Flash ROM code

Press the Test button. A brief description of the problem
will be queued to the parallel port and printed.

Network Error: The ACT LED will blink
yellow 2-3 times per second

A. Make sure the Ethernet network cable is properly
connected and reboot the server.

B. If option A fails to resolve the problem, reload Flash
ROM. See Appendix D.

Содержание MPS100

Страница 1: ...Print Server Installation Guide For MPS1 T and MPS1 2 Ethernet Print Servers and MPS100 Fast Ethernet Print Servers...

Страница 2: ...Part Number 900 146 Rev A WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide...

Страница 3: ...uration 5 NetWare Configuration 6 LAT Configuration 7 AppleTalk Configuration 8 LAN Manager DLC Configuration A Contact Information B Troubleshooting C Pinouts D Updating Software E Specifications F F...

Страница 4: ......

Страница 5: ...parallel port on the back of the MPS is compatible with the Hewlett Packard Bitronics interface which allows bi directional communication on the parallel port There are three MPS models which are the...

Страница 6: ...lly install the Server Chapter 3 Getting Started explains the minimum con guration needed to operate the Server Chapters 4 through 8 cover protocol speci c setup needed to install print queues and oth...

Страница 7: ...for 10BASE T MPS1 T or an RJ45 port for 10 100BASE T MPS100 The rear panel has a Centronics connector The LINK LED is solid green when there is a valid Ethernet network connection The ACT Activity LED...

Страница 8: ...r ve seconds while plugging in the power cable it returns the Server to its factory default con guration 2 2 Installation The following diagram shows a properly installed MPS To install the server com...

Страница 9: ...s a good network connection The ACT LED gives information about what the MPS is doing for example when code is being downloaded as the unit boots the LED will blink green quickly Allow 45 seconds for...

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Страница 11: ...re two important passwords on the MPS the privileged password and the login password Changing any server service or port setting requires privileged user status The default privileged password is syst...

Страница 12: ...uration purposes See Setting the IP Address on page 4 2 for instructions EZWebCon requires a Java Virtual Machine JVM on the client Lantronix provides JVM installers for Solaris and 32 bit Windows use...

Страница 13: ...sable them If it is undesirable to disable incoming logins the Server can be con gured to prompt for a password with the De ne Server Incoming Password Enabled command 3 3 Services With few exceptions...

Страница 14: ...3 4 If you need to modify a default service see the Server Con guration chapter of the Print Server Reference Manual located on the CD ROM Be sure to reboot after con guring services so that the chan...

Страница 15: ...needs an IP address before you can use EZWebCon See page 4 2 for instructions The MPS provides two major methods of printing via TCP IP Berkeley remote LPR and RTEL host software Neither Windows for W...

Страница 16: ...The MPS must have an IP address before you can log into it using EZWebCon To assign the IP address from EZWebCon 1 Start EZWebCon Instructions for installing running and using EZWebCon can be found o...

Страница 17: ...dows 95 and Windows NT If the MPS has no IP address it will set its address from the rst directed IP packet it receives NOTE The ARP ping method only works during the first two minutes of MPS operatio...

Страница 18: ...re is at least one entry in the ARP table use the following commands to ARP the IP address to the MPS and make the MPS acknowledge the IP assignment NOTE There should be replies from the IP address if...

Страница 19: ...S will have to be told the MPS s IP address This is typically con gured in the unix le etc hosts or via a nameserver Refer to the host s documentation for additional information telnet 192 0 1 228 Try...

Страница 20: ...con guring the DHCP BOOTP or RARP server see your host documentation 4 1 4 Using the Command Line Interface 1 Connect to the serial port Port 1 using a terminal emulation program The serial settings...

Страница 21: ...ons If it is necessary to have the banner page at the beginning of the printout install and use the RTEL software If banners are not needed they can be disabled 2 The MPS cannot print multiple copies...

Страница 22: ...lation assumes that TCP IP Simple TCP IP and Microsoft TCP IP printing have been installed on the Windows NT host 1 In the Control Panel double click the Printers icon 2 Double click the Add Printer i...

Страница 23: ...TCP IP Configuration 4 9 4 Select the Add Port button and click Next...

Страница 24: ...R Port is not an option refer to your Windows NT documentation for instructions on installing the Microsoft TCP IP Printing service 6 Enter the name or IP address of your MPS on the rst line and enter...

Страница 25: ...TCP IP Configuration 4 11 7 Select the manufacturer and printer type...

Страница 26: ...TCP IP Configuration 4 12 8 Enter the queue name...

Страница 27: ...TCP IP Configuration 4 13 9 If applicable choose Shared and select the type of operating system that the printer will be working with First con rm that the print queue is working...

Страница 28: ...TCP IP Configuration 4 14 10 Test the printer...

Страница 29: ...re are slight variations in LPR con guration for AIX HP and SCO hosts as will be explained in the following sections 1 Install a print queue on your host by adding the MPS name and IP address to the e...

Страница 30: ...pooling files 3 Create a world writable spooling directory using the mkdir command 4 If desired use the mx option to allow unlimited size les to be printed and the sh option to prevent header pages fr...

Страница 31: ...pe smit 2 Choose Print Spooling 3 Choose Manage Print Server and Start the Print Server Subsystem lpd daemon 4 In the Start the Print Server Subsystem dialog box type both in the rst eld The message T...

Страница 32: ...name of the MPS unit The name of the MPS service The type of print spooler on the remote server and A description of the printer on the remote server A dialog box will appear with the message Added p...

Страница 33: ...print queue 1 At the HP prompt type sam 2 From the main application window choose Printers and Plotters 3 Choose Printers Plotters from the Printers and Plotters window 4 In the pull down menu select...

Страница 34: ...print queue using LPR 1 Issue the mkdev rlp command This will install the Berkeley remote printing les and executable programs NOTE The mkdev rlp command should only be issued once or serious problems...

Страница 35: ...enter the printer name q to quit backupprinter Is printer backupprinter a remote printer or a local printer r l r Please enter the name of the remote host that backupprinter is attached to MPS_xxxxxx...

Страница 36: ...many systems Source code is also pro vided for use on non supported systems To print to the MPS using special formatting or using third party software packages you may have to create print pipes on th...

Страница 37: ...le Telnet to the Server using the name in the host le and verify that the Server name is resolvable and that the Server is reachable via the network Jobs that appear in the host queue reach the Server...

Страница 38: ......

Страница 39: ...tion on page 4 2 for instructions This chapter explains creating NDS print queues with NetWare Administrator and with the PCONSOLE Quick Setup option To create NDS print queues you must be running Net...

Страница 40: ...ration link Send email to nds info lantronix com You will receive a blank registration form that can be completed and returned to Lantronix If you don t have Internet access contact a Lantronix Techni...

Страница 41: ...the Server is located 4 Enter the List Protocol NetWare Access command to ensure that at least one of the le servers in the directory service tree is in the access list 5 If desired le server is not i...

Страница 42: ...S and bindery print queues 1 Start NetWare Administrator 2 In the Directory Tree windows select the context in which to install the printer 3 From the Menu Bar select Tools Print Services Quick Setup...

Страница 43: ...con gure the print queue The print server name is the name of your MPS MPS_xxxxxx The new printer name is the service name for example MPS_xxxxxx_Text The new print queue can be any name The print que...

Страница 44: ...Scanning too many le servers can cause a delay between jobs Con gure the access list to only scan for jobs on the le servers of interest Table 5 2 NetWare Host Troubleshooting NDS Area to Check Explan...

Страница 45: ...e context that you have con gured a failure code and an NDS error code for each server DSTree is the directory service tree on which the print server is located DSContext is the context where the prin...

Страница 46: ...has associated printers and that the printers have associated queues 0xfffffd69 DS Database is locked An administrator is probably updating the database Wait a few minutes and issue the Set Protocol N...

Страница 47: ...rint server and the printer names match the service names on the print server 5 No printer queue found Ensure that the printers have associated queues 6 Login failed Ensure there is a print server obj...

Страница 48: ......

Страница 49: ...queues can be created by printing to a port or printing to a service Printing directly to a port requires no MPS con guration NOTE Printing directly to a port is the easiest method for printing to the...

Страница 50: ...so the required LAT devices will be recreated after each host reboot NOTE LAT terminal device characteristics may have to be changed to correctly print certain files See your VMS documentation for mo...

Страница 51: ...t code the code can be translated by issuing the following commands SHOW QUEUE FULL ALL queue_name note the error code nnnnnnnn SET MESSAGE SYS MESSAGE NETWRKMSG EXE EXIT Xnnnnnnnn Table 6 1 Troublesh...

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Страница 53: ...EtherTalk router to use the MPS 7 1 Bitronics The MPS advertises its printer as a LaserWriter Therefore printing from a Macintosh is only possible with a PostScript printer and bi directional communic...

Страница 54: ...close the Chooser window and print a test page of text to the Macintosh service 7 3 AppleTalk Zones If there is a router on the network the MPS will appear in the default zone speci ed by the router...

Страница 55: ...ng Area to Check Explanation The printer is available to be selected in the Chooser Make sure the printer is in the right zone Bidirectional communication Lock the printer in PostScript mode and issue...

Страница 56: ......

Страница 57: ...you can use EZWebCon See the Setting the IP Address section on page 4 2 for instructions NOTE Printing using an LPD client is the preferred method for sending print jobs to the MPS To print using the...

Страница 58: ...ect Hewlett Packard Network Port and click New Port If Hewlett Packard port is not one of the available options you must install DLC printing from your Windows NT system disks DLC is not installed by...

Страница 59: ...onix com When you report a problem please provide the following information Your name and your company name address and phone number Lantronix server model number Lantronix server serial number Softwa...

Страница 60: ...merican Direct Sales 800 422 7055 North American Reseller Sales 800 422 7015 North American Sales Fax 949 450 7232 Internet sales lantronix com International Sales 949 450 7227 International Sales Fax...

Страница 61: ...nd its color then contact your dealer or Lantronix Technical Support The Server boots but does not try to load the Flash ROM code Press the Test button A brief description of the problem will be queue...

Страница 62: ...service is available and to verify that the appropriate protocols are enabled on the service The IP address The IP address must be unique on the network Many problems will occur when there are duplic...

Страница 63: ...The Server must be in this le for the host to answer a BOOTP or TFTP request The download le is in the correct directory and is world readable The download le must be in the correct directory and wor...

Страница 64: ...nter an IP address DHCP is automatically disabled Make sure the DHCP server is operational Check to see that the DHCP server is on and is functioning correctly Did the Server get its IP address from t...

Страница 65: ...ress must be in this le for the host to answer a RARP request The Server s name and IP address in the etc hosts le The Server s name and IP address must be in this le for the host to answer a RARP req...

Страница 66: ...s capable of bidirectional communication use the Test Service MPS_xxxxxx_PS PostScript Count 5 command This will transfer data both to and from the printer Autoselection must be disabled and the print...

Страница 67: ...rt If your application does not have this provision ask the application vendor for an upgrade version or patch that will add the hex postscript function Port Counters If PostScript jobs appear to prin...

Страница 68: ......

Страница 69: ...quality parallel cables Choose one of the following A Lantronix parallel port cable part number 500 011 6 feet Any other brand of IEEE Std 1284 1994 compliant cable Compliant cables can easily be iden...

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Страница 71: ...est version of MPS SYS can be downloaded from the Lantronix Web site The following instructions will lead you through the web site to the software le 1 On the home page http www lantronix com click on...

Страница 72: ...g into the FTP server enter a username of anonymous and enter your full email address as the password The following text will be displayed 230 Welcome to the Lantronix FTP Server 230 230 IMPORTANT Ple...

Страница 73: ...nd should only be transferred in binary mode otherwise the les will be corrupted SunOS UNIX nexus login ets Password server not echoed Last login Mon Jun 5 13 21 13 from company com SunOS Release 4 1...

Страница 74: ...ained in a le called MPS SYS The name should not be changed The download le should be world readable on the host There is a sixteen character length limit for the path name There is a twelve character...

Страница 75: ...rver before starting the download attempts The Server will then try TFTP NetWare and MOP booting in that order provided that it has enough information to try each download method Downloading and rewri...

Страница 76: ...ownloads the new software it will send DHCP BOOTP and or RARP queries BOOTP and RARP queries are enabled by default Next the Server will attempt to download the MPS SYS le using TFTP Trivial File Tran...

Страница 77: ...n for instructions on how to con gure the MPS SYS le in the directory If BOOTP cannot be used to con gure the Server s IP parameters con gure them by hand using the following commands listed below NOT...

Страница 78: ...Commands chapter of the Print Server Reference Manual on CD ROM D 4 4 MOP Copy the MPS SYS le to the MOM LOAD directory The MPS SYS lename is the only parameter that the Server needs to reload via MO...

Страница 79: ...tory Since the Server cannot actu ally log into the le server it has very limited access to the server directories TFTP Check the le and directory permissions Ensure the loadhost name and address are...

Страница 80: ...must have the service characteristic enabled Ensure that the MOM LOAD search path includes the directory containing the MPS SYS le Ensure that the les were transferred in Binary mode Table D 1 Flash...

Страница 81: ...equency 47 63 Hz Operating Current 0 8 Amp maximum Power 25 Watts E 1 1 Power Supply Cord Cord type 3 conductors 1 0 mm 2 minimum conductor size approximately 18 AWG Rated for 250 Volts AC 10 Amps Len...

Страница 82: ...ing devices large windows or doors that open to the outside E 3 Altitude Limitations Operating 2 4 km 8000 ft Storage 9 1 km 30 000 ft If operating the Server above 2 4 km 8000 ft decrease the operati...

Страница 83: ...se note the following before continuing Commands are divided into Server general Port and Protocol sections Within each section commands are listed alphabetically Commands may require privileged user...

Страница 84: ...DEFINE SERVER GATEWAY ipaddress Speci es the host to be used as a TCP IP gateway to forward packets between networks Enter an IP address DEFINE SERVER INCOMING option BOTH Enables incoming LAT and Te...

Страница 85: ...es a new name for the Server Names are restricted in length generally a name of 11 or fewer characters is permissible DEFINE SERVER NETWARE LOADHOST server Speci es the NetWare host from which the Ser...

Страница 86: ...isplays a list of top level general Help topics keyword Displays information about the keyword s entered Multiple keywords must be speci ed in the order they occur in a command DEFINE SERVICE name POR...

Страница 87: ...r to send an end of job string to the attached device after every job Enter an end string or the word none FORMFEED EN DIS When Enabled causes the Server to append a formfeed to the end of LPR print j...

Страница 88: ...d none INITIALIZE option DELAY num Schedules a reboot after num minutes Enter a value from 0 to 120 CANCEL Cancels an impending initialization FACTORY Reboots the server to its factory default setting...

Страница 89: ...SERVER nothing Displays Server information once Show or continually every three seconds Monitor COUNTERS Displays characteristics related to the various counters kept by the Server SHOW MONITOR SERVIC...

Страница 90: ...ted connection requests DEFINE PORT 1 BITRONICS EN DIS When Enabled ensures bidirectional functioning of the parallel port The attached printer must also support Bitronics mode DEFINE PORT 1 CHARACTER...

Страница 91: ...will change the character size to 7 bits NONE Speci es that no parity will be used the default DEFINE PORT 1 SPEED baudnum Sets the port s baud rate Acceptable baudnum values range from 300 to 115200...

Страница 92: ...newzone Places the Server in a zone other than the default DEFINE PROTO IP option EN DIS Enables or Disables the TCP IP protocol for the Server GATEWAY ipaddr Same as DEFINE SERVER GATEWAY ipaddress p...

Страница 93: ...PX protocol for the Server DSCONTEXT string Con gures the NetWare Directory Services context in which the Server is located For more information about NDS contexts see your NDS documentation DSLICENSE...

Страница 94: ...ADHOST server Same as DEFINE SERVER NETWARE LOADHOST server page F 3 PURGE IPSECURITY option ALL Removes the entire IP security table ipaddress Removes entries from the IP security table that are rela...

Страница 95: ...existing contract between the parties Any such contract states the entire obligation of Lantronix The contents of this document shall not become part of or modify any prior or existing agreement commi...

Страница 96: ...IEC 801 3 1992 prEN55024 3 1991 3V m IEC 801 4 1988 prEN55024 4 1992 0 5kV Signal Lines 1kV Power Lines IEC 801 5 1993 prEN55024 5 1992 1kV Common Mode 0 5kV Differential Mode 1kV Network Cable Suppl...

Страница 97: ...1 Bitronics 1 1 7 1 BNC connector 2 3 Boot 2 3 BOOTP 4 2 5 8 C Centronics 1 1 2 3 7 1 Chooser Macintosh 7 2 Command line interface 4 2 D DHCP 4 6 B 4 E EtherTalk 1 1 EZWebCon 2 3 3 2 4 2 F Flash ROM u...

Страница 98: ...ist 5 3 Bindery 5 1 NDS 5 1 Reloading software D 6 P Passwords 3 1 PCONSOLE 5 1 5 5 Ping 4 2 4 3 PostScript 3 3 7 1 Power connector 2 1 2 3 Print queue 3 3 4 7 4 17 4 20 5 5 6 2 8 2 Printcap file 4 21...

Страница 99: ...power 2 3 System Administration Mgr SAM 4 19 System Mgmt Interface Tool SMIT 4 17 T TCP IP 1 1 4 1 4 22 8 1 D 6 Telnet 3 3 Test 2 1 2 2 2 3 Troubleshooting 5 6 6 3 7 3 B 1 B 7 D 9 U UNIX named pipe i...

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