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The NCA-4012 is a 1U 19” rackmount network appliance designed for optimal networking and virtualization
performance. Its optimization capabilities are made possible by Intel®’s Xeon® D-1548 4 or 16-core CPU,
codenamed Broadwell-DE, delivering exceptional computing performance, abundant LAN interface,
redundant PSUs, configurable system memory and scalable storage options.

Main Features

Intel® Xeon® D-1500 4~16 Cores Processor

300W Redundant PSUs, 2 x Cooling Fans

15x GbE, 1x IPMI and 2x 10G SFP+ or 8x GbE (By SKU)

Max. 64GB (R-DIMM) or 32GB (ECC) System Memory

1x NIC Module Slot

2x 2.5” Internal HDD/SSD Bays, 1x mSATA

1x RJ45 Console, 2x USB 2.0

Package Content

Your package contains the following items:

1x NCA-4012 Network Appliance

1x Power Adapter

1x Power Cable (the provided plug type will vary by region)

Ordering Information

SKU No.

Specification

NCA-4012A Xeon D1548, IPMI (Optional), 15x GbE LAN, 2x 10G SFP+ (7 Pairs of Bypass)

NCA-4012B

Xeon D1518, 8x GbE (3 Pairs of Bypass)

NCA-4012C Xeon D1577, 8x GbE LAN+ 2x 10G SFP+ (3 pairs of Bypass)

Note

(1) If any component is missing or damaged, please contact your dealer immediately for assistance.

(2) The supplied power adapter and power cable are dedicated to this product only;

do not use them with devices other than this model.

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Содержание NCA-4012

Страница 1: ...1 NCA 4012 User Manual Version 1 0 Date of Release 2020 09 02 Network Appliance Platform ...

Страница 2: ...nt utilizes different font types and icons in order to make selected text more transparent and explicable to users This document contains the following conventions Example Convention Usage iptables F Monospace shaded A command to be entered at a shell command line Setup page Bold A title of a dialog box or a page Enter Between a pair of inequality signs A physical keyboard button Menu Between a pa...

Страница 3: ...upport department Copyright and Trademarks This document is copyrighted 2020 by Lanner Electronics Inc All rights are reserved The original manufacturer reserves the right to make improvements to the products described in this manual at any time without notice No part of this manual may be reproduced copied translated or transmitted in any form or by any means without the prior written permission ...

Страница 4: ...s Inc 7F No 173 Sec 2 Datong Rd Xizhi District New Taipei City 22184 Taiwan 立端科技股份有限公司 221 新北市汐止區大同路二段 173 號 7 樓 T 886 2 8692 6060 F 886 2 8692 6101 E contact lannerinc com China Beijing L S Lancom Platform Tech Co Ltd Guodong LOFT 9 Layer No 9 Huinan Road Huilongguan Town Changping District Beijing 102208 China T 86 010 82795600 F 86 010 62963250 E service ls china com cn USA Lanner Electronics ...

Страница 5: ...ration between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This transmitter must not be co locat...

Страница 6: ...z aucune action qui pourrait créer un danger pour d autres ou rendre l équipement dangereux Coupez complètement l alimentation en éteignant l alimentation et en débranchant le cordon d alimentation avant d installer ou de retirer un châssis ou de travailler à proximité de sources d alimentation Ne travaillez pas seul si des conditions dangereuses sont présentes Ne considérez jamais que l alimentat...

Страница 7: ...flow of cooling air from internal components Electrostatic discharge ESD can damage equipment and impair electrical circuitry ESD damage occurs when electronic components are improperly handled and can result in complete or intermittent failures Be sure to follow ESD prevention procedures when removing and replacing components to avoid these problems Wear an ESD preventive wrist strap ensuring tha...

Страница 8: ...e installation components Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufacturer Reduced Air Flow Installation of th...

Страница 9: ...fets néfastes du bruit externe et réduire les risques d électrocution en cas de foudre Pour désinstaller l équipement débranchez le câble de mise à la terre après avoir éteint l appareil Un câble de mise à la terre est requis et la zone reliant les sections du conducteur doit faire plus de 4 mm2 ou 10 AWG Grounding Procedure for DC Power Source Loosen the screw of the earthing point Connect the gr...

Страница 10: ...tallédans des salles de matériel de traitement de l information conformément àl article 645 du National Electrical Code et àla NFPA 75 The machine can only be used in a restricted access location and has installation instructions by a skilled person for Fan side Les matériels sont destinés àêtre installés dans des EMPLACEMENTS À ACCÈS RESTREINT Les matériels sont destinés àêtre installés dans des ...

Страница 11: ... Panel 15 Rear Panel 16 Motherboard Information 17 About the CPU and Heatsink 32 Installing the IPMI Card 33 Installing the mSATA 35 Installing the System Memory 36 Installing the NIC Module 37 Installing Disk Drives 38 Replacing Cooling Fans 40 Installing DC Power Supply 41 Mounting the System 42 BIOS Setup 47 ...

Страница 12: ...12 Warranty Policy 78 RMA Service 78 RMA Service Request Form 79 ...

Страница 13: ... 32GB ECC System Memory 1x NIC Module Slot 2x 2 5 Internal HDD SSD Bays 1x mSATA 1x RJ45 Console 2x USB 2 0 Package Content Your package contains the following items 1x NCA 4012 Network Appliance 1x Power Adapter 1x Power Cable the provided plug type will vary by region Ordering Information SKU No Specification NCA 4012A Xeon D1548 IPMI Optional 15x GbE LAN 2x 10G SFP 7 Pairs of Bypass NCA 4012B X...

Страница 14: ... 1 LED Power Status Storage Power Button 1x ATX Power Switch Console 1x RJ45 USB 2x USB 2 0 LCD Module 2x 20 Character LCM 4x Keypads Display From OPMA Slot By SKU Power input AC Power Inlet on PSU Storage HDD SSD Support 2x 2 5 Bay Optional Onboard Slots 1x mSATA Expansion PCIe 1x PCIe 8 HH HL Optional mini PCIe N A Miscellaneous Watchdog Yes Internal RTC with Li Battery Yes TPM Yes Optional Cool...

Страница 15: ...e LED is green it indicates that the system s operational state is normal If it is red it indicates that the system is malfunctioning HDD If the LED blinks it indicates data access activities otherwise it remains off F3 Reset Button Press to perform a reset F4 Console Port 1x GbE RJ45 console port F5 USB Ports 2x Type A USB 2 0 port F6 Ethernet Port 8x NCA 4012B or 16x NCA 4012A GbE RJ45 port F7 S...

Страница 16: ...6 Rear Panel No Description R1 PCIe Slot 1x PCIex8 HH HL slot Optional R2 Cooling Fan 2x Cooling fans R3 Power Switch Flip to power on the system R4 Redundant PSU 2x swappable Redundant PSUs R1 R2 R4 R3 ...

Страница 17: ...omponents on the motherboard Please refer to the following figure for your motherboard s layout design PCIE x4 B to B Con Intel I350 AM4 LAN14 LAN15 LAN16 LAN13 PCIE x4 Intel I350 AM4 LAN10 LAN11 LAN12 LAN9 Optional Optional Bypass Bypass Bypass Bypass PCIE x4 B to B Con PCIE x4 ...

Страница 18: ...efer to the following picture as a reference of the pin assignments and the internal connectors JLcM1 1 ATX2 JVGA1 JCPLD1 ATX1 JCMOS1 J7 JMSATA1 JOPMA1 JSATA1 J8 J11 FAN1 COMA1 FAN2 JTPM1 1 J80PORT1 JSPIROM1 JSATA2 JRERSET1 CONN2 SW1 JPMBUS1 SATAPWR1 SATAPWR2 J9 J10 J7 J3 J4 ...

Страница 19: ...ture can be enabled or disabled While changing the jumpers make sure your system is turned off Jumper Setting To short the designated pins push the jumper down on them so that they become SHORT To make the pins setting OPEN simply remove the jumper cap 2 pin Header 3 pin Header 4 pin Header Open Short Open 1 2 Jumped Open 1 2 Jumped Clear CMOS pin header JCMOS1 Main board bypass flash jump setting...

Страница 20: ...d bypass flash jump setting pin header J3 Inphi 10G PHY debug port pin header J9 J10 JRESET1 Select front panel reset option 1 2 Hardware Reset 2 3 Software Reset Default PIN DESCRIPTION 1 BTN_SYS_RESET 2 FP_RESET 3 SW_RST_GP5 ...

Страница 21: ...21 TPM module pin header JTPM1 80 Debug port J80PORT1 ...

Страница 22: ...22 SATA Connector JSATA1 2 mSATA connector JMSATA1 ...

Страница 23: ...23 NM 4010IG401 I O board connector ...

Страница 24: ...GND A11 IO_P0_S0_1 B11 IO_P1_S0_1 A12 IO_P0_S0_2 B12 IO_P1_S0_2 A13 GND B13 GND A14 PCIE_CTX_C_SLOT3RX_P0 B14 PCIE_SLOT3TX_C_CRX_P0 A15 PCIE_CTX_C_SLOT3RX_N0 B15 PCIE_SLOT3TX_C_CRX_N0 A16 GND B16 GND A17 PCIE_CTX_C_SLOT3RX_P1 B17 PCIE_SLOT3TX_C_CRX_P1 A18 PCIE_CTX_C_SLOT3RX_N1 B18 PCIE_SLOT3TX_C_CRX_N1 A19 GND B19 GND A20 PCIE_CTX_C_SLOT3RX_P2 B20 PCIE_SLOT3TX_C_CRX_P2 A21 PCIE_CTX_C_SLOT3RX_N2 B2...

Страница 25: ..._P2_S0_2 B12 IO_P3_S0_2 A13 GND B13 GND A14 PCIE_CTX_C_SLOT3RX_P4 B14 PCIE_SLOT3TX_C_CRX_P4 A15 PCIE_CTX_C_SLOT3RX_N4 B15 PCIE_SLOT3TX_C_CRX_N4 A16 GND B16 GND A17 PCIE_CTX_C_SLOT3RX_P5 B17 PCIE_SLOT3TX_C_CRX_P5 A18 PCIE_CTX_C_SLOT3RX_N5 B18 PCIE_SLOT3TX_C_CRX_N5 A19 GND B19 GND A20 PCIE_CTX_C_SLOT3RX_P6 B20 PCIE_SLOT3TX_C_CRX_P6 A21 PCIE_CTX_C_SLOT3RX_N6 B21 PCIE_SLOT3TX_C_CRX_N6 A22 GND B22 GND ...

Страница 26: ...26 CPLD Flash pin header JCPLD1 ATX Power connector 24P ATX1 ATX Power connector 4P ATX2 ...

Страница 27: ...27 CPU Fan FAN1 2 LCM module connector JLCM1 Power button SW1 Power pin header CONN2 ...

Страница 28: ...28 SPI ROM flash pin header JSPIROM1 VGA pin header JVGA1 COM port pin header COMA1 ...

Страница 29: ...29 IPMI connector JOPMA1 ...

Страница 30: ...30 Main board bypass flash connector J7 PHY I2C debug pin header J11 ...

Страница 31: ...ear ESD protection gloves when conducting the steps in this chapter After opening the chassis in order to reveal the entire motherboard remove the fan duct by unscrewing the six screws indicated in the picture below Based on your application and modules used install modules in the corresponding slots Mother Board Fan Duct NIC Module Fan Fan Disk Drive CPU Heatsink ...

Страница 32: ...e heatsink and the CPU are pre installed before shipment In normal circumstances no installation or replacement is required If there is any issue related to CPU overheat or damage please contact the dealership or distributor where you purchase this appliance Heatsink ...

Страница 33: ... for installing an IPMI card 1 Locate the OPMA socket 2 Align the notch of the card with the socket key in the slot 3 Insert the module at 30 degrees into the socket until it is fully seated in the connector 4 Press on two corners of the card and push it down vertically until it clicks into place Socket Key 4 1 IPMI Card ...

Страница 34: ... card with a screw that comes with it To remove the card loosen the screw that secures it to the motherboard push aside the two metal leaves that hold the card to release it from the socket before you can pull it out ...

Страница 35: ...installing an mSATA card 1 Locate the mSATA slot 2 Align the notch of the module with the socket key in the slot 3 Insert the module at 30 degrees into the socket until it is fully seated in the connector 4 Press down on the module and secure it with screws that come with it Notch mSATA Socket Key ...

Страница 36: ...overall speed will be that of the slowest installed memory module Memory Module Installation Instructions Please follow the steps below to install the DIMM memory modules 1 Power off the system 2 Pull open the DIMM slot latches 3 Align the notch of the module with the socket key in the slot and carefully insert the card into the slot 4 Push the module down into the slot until it is firmly seated P...

Страница 37: ...s counterclockwise and loosen them 2 Remove the door and locate the PCIe slot for module insertion 3 Insert your NIC Ethernet module The module shown in the image below is for reference only 4 Once the module is firmly seated rotate clockwise and tighten the two lock screws PCIe Slot Align the gold fingers to the PCIe slot on the motherboard carefully while inserting this module ...

Страница 38: ...screw indicated in the picture and slide the tray downwards to have it loosened from the four latching spots Take the tray out and prepare to install SATA 2 5 disk drives 2 Place the disk drive as shown in the image below Apply two disk screws with two rubber washers for each side of the disk drive If you are going to install two disks always start by installing the disk in the lower slot SATA Con...

Страница 39: ...o its original spot inside the system Remember to aim the four latching holes Then slide the tray upwards to get it locked and secure it with the original screw 4 Establish SATA cable connection between the disk drive and the motherboard JSATA2 JSATA1 ...

Страница 40: ...ease follow the steps below 1 Remove the screws circled below 2 Apply some force and pull the fan out of its original place 3 To install a new one just place the new fan to the original place and apply two screws 4 Connect the other end of the fan power cable to FAN1 or FAN2 connector FAN2 FAN1 ...

Страница 41: ... is intended to be supplied by a UL Listed DC power source rated 36 72Vdc 12 6A minimum Tma 40 degrees C and the altitude of operation 5000m The cable should be 16AWG 12A minimum 72V minimum If you need further assistance with purchasing the power source please contact Lanner Electronics Inc for further information Power Source 一 ...

Страница 42: ...ets must go with a rack shelf or slide rails to prevent the chassis from falling over for the bracket assembly alone cannot provide sufficient support to the chassis With Slide Rail Kit Mounting Ear Brackets This method is rather complicated but the slidable rails allow you to access the system easily while securing it in the rack solidly The system shall be installed on the rack along with a shel...

Страница 43: ... and then secure the bracket onto the chassis with three provided screws 3 Repeat Step 2 to attach the bracket to the other side of the chassis 4 Install the chassis into the rack with the brackets fixed onto the posts using the provided screws The actual approach you adopt and the needed parts for assembly will depend on the supporting accessory shelf or rail kit you use ...

Страница 44: ... for securing the system on the rail posts 2x Slide Rails A rail consists of the following parts 2 Unpack a slide rail and slide the Inner Rail all the way to the end 3 Stretch the bracket to the fullest 4 Remove the bracket from the Inner Rail by pushing the Release Tab on the bracket outwards while sliding it out Outer Rail Inner Rail Release Tab Rail Lock Release Tab Rail Bracket Rail Bracket ...

Страница 45: ...lable screw holes on the rack front and snap the rail front into the rack post as shown in the image You should hear a click sound once it is firmly attached 9 For the rear rack installation slide the rail to aim and engage the bolts on the rail s rear end with the two available holes on the post and the rail assembly will click into place 10 Stretch both of the Inner Rails out to their fullest ex...

Страница 46: ...ngage the brackets on the system while aligning them with the Inner Rails as shown in the image and then push the system into the cabinet 12 While pushing in the system also push and hold the Rail Lock tab on both brackets Push the system all the way in until it stops Rail Lock ...

Страница 47: ...system 2 Pressing the Tab or Del key immediately allows you to enter the Setup utility and then you will be directed to the BIOS main screen The instructions for BIOS navigations are as below Control Keys Description select a setup screen select an item option on a setup screen Enter select an item option or enter a sub menu adjust values for the selected setup item option F1 display General Help ...

Страница 48: ... base X64 Compliancy UEFI version PI version Project Version BIOS release version Build Date and Time MM DD YYYY Access Level Administrator User System Language English System Date To set the Date use Tab to switch between Date elements Default Range of Year 2005 2099 Default Range of Month 1 12 Days dependent on Month System Time To set the Date use Tab to switch between Date elements ...

Страница 49: ...screen to enter the Advanced setup screen Users can select any of the items in the left frame of the screen Feature Options Description PXE Function Disabled Enable Lan2 Enable Lan3 Enable Lan4 Enable Lan5 Enable Lan6 Enable Lan7 Enable Lan8 PXE Function ...

Страница 50: ...e Options Description Security Device Support Enabled Disabled Enables or disables BIOS support for a security device By disabling this function OS will not show Security Device TCG EFI protocol and INT1A interface will not be available ...

Страница 51: ...51 NCT6776 Super IO Configuration ...

Страница 52: ...52 Serial port 1 Configuration Feature Options Description Serial Port Enabled Disabled Enables or disables Serial Port 1 Device Settings NA IO 3F8h IRQ 4 ...

Страница 53: ...53 Serial port 2 Configuration Feature Options Description Serial Port Enabled Disabled Enables or disables Serial Port 2 Device Settings NA IO 2F8h IRQ 3 ...

Страница 54: ...54 Parallel Port Configuration Feature Options Description Parallel Port Enabled Disabled Enable or Disable Parallel Port LPT LPTE Device Settings NA IO 378h IRQ 5 ...

Страница 55: ...55 NCT6776 HW Monitor ...

Страница 56: ...ection Enabled Disabled Enables or disables Console Redirection Feature Options Description COM0 Console Redirection Enabled Disabled Enables or disables Console Redirection Feature Options Description COM0 Console Redirection Enabled Disabled Enables or disables Console Redirection ...

Страница 57: ...SCII char set Bits per second 9600 19200 38400 57600 115200 Selects serial port transmission speed The speed must be matched on the other side Long or noisy lines may require lower speeds Data Bits 7 8 Data Bits Parity None Even Odd Mark Space A parity bit can be sent with the data bits to detect some transmission errors Stop Bits 1 2 Indicates the end of a serial data packet Flow Control None Har...

Страница 58: ...ded terminal resolution Legacy OS Redirection Resolution 80x24 80x25 On Legacy OS the Number of Rows and Columns supported redirection Putty KeyPad VT100 LINUX XTERM86 SCO ESCN VT400 Selects FunctionKey and KeyPad on Putty Redirection After BIOS POST Always Enable BootLoader The Settings specify if BootLoader is selected then Legacy console redirection is disabled before booting to Legacy OS Defau...

Страница 59: ...off support The EHCI ownership change should be claimed by EHCI driver USB Mass Storage Driver Support Enabled Disabled Enables or disables USB Mass Storage Driver Support Port 60 64 Emulation Enabled Disabled Enables I O port 60h 64h emulation support This should be enabled for the complete USB keyboard legacy support for non USB aware OSes USB transfer time out 1 sec 5 sec 10 sec 20 sec The time...

Страница 60: ... power up delay Auto Manual Maximum time the device will take before it properly reports itself to the Host Controller Auto uses default value for a Root port it is 100 ms for a Hub port the delay is taken from Hub descriptor ...

Страница 61: ...tem from the BIOS setup screen to enter the Platform Setup screen Users can select any of the items in the left frame of the screen Feature Options Description PCH state after G3 S0 S5 Last State Select S0 S5 for ACPI state after a G3 ...

Страница 62: ...hreading ALL Disabled Enabled Enables Hyper Threading Software Method to Enable Disable Logical Processor threads Execute Disable Bit Disabled Enabled When disabled forces the XD feature flag to always return 0 AES NI Disabled Enabled Enable disable AES NI support ...

Страница 63: ...63 Memory Configuration Memory Topology ...

Страница 64: ...64 PCH Configuration PCH SATA Configuration ...

Страница 65: ...d Enabled Designates this port as Hot Pluggable Configured as eSATA Disabled Enabled Configures port as External SATA eSATA Spin Up Device Disabled Enabled If enabled for any of ports Staggered Spin Up will be performed and only the drives which have this option enabled will spin up at boot Otherwise all drives spin up at boot SATA Device Type Hard Disk Drive Solid State Drive Identify the SATA po...

Страница 66: ... of the screen Feature Description Administrator Password If ONLY the Administrator s password is set it only limits access to Setup and is only asked for when entering Setup User Password If ONLY the User s password is set it serves as a power on password and must be entered to boot or enter Setup In Setup the User will have Administrator rights ...

Страница 67: ...s Description Setup Prompt Timeout 1 The number of seconds to wait for setup activation key 65535 means indefinite waiting Bootup NumLock State On Off Select the keyboard NumLock state Quiet Boot Disabled Enabled Enables or disables Quiet Boot option Choose boot priority from boot option group Choose specifies boot device priority sequence from available Group device ...

Страница 68: ...ration The following window will appear after the Discard Changes and Exit option is selected Select Yes to Discard changes and Exit Setup Save Changes and Reset When Users have completed the system configuration changes select this option to save the changes and reset from BIOS Setup in order for the new system configuration parameters to take effect The following window will appear after selecti...

Страница 69: ...Chapter 3 Software Setup 69 Restore Defaults Restore default values for all setup options Select Yes to load Optimized defaults ...

Страница 70: ... Off The system is powered off RJ45 LAN Status Left LED Link Status Solid Amber Link has been established and there is no activity on this port Blinking Amber Link has been established and there is activity on this port Off No link has been established Right LED Speed Solid Green Operating as a 100 Mbps connection Solid Amber Operating as a Gigabit connection 1000 Mbps Off No link has been establi...

Страница 71: ...one end of the console cable to console port of the system and the other end to the serial port of the Remote Client System 2 Configure the following settings in the BIOS Setup menu BIOS Advanced Serial Port Console Redirection Console Redirection Settings select 115200 for the Baud Rate None for Flow control 8 for the Data Bit None for Parity Check and 1 for the Stop Bit 3 Configure console redir...

Страница 72: ...es 1 Communication through SMBUS I2C 2 Independent bypass status control for each pair up to a total of 4 pairs 3 Lanner Bypass Modules can bypass systems Ethernet ports on a host system during three instances Just on Just on is the brief moment when the internal power supply turns on and booting process starts system off or upon software request during run time 4 Software programmable bypass or n...

Страница 73: ... used to select between text and graphic types See next section For Parallel Text based LCM Build To build program source code on Linux platform please use the following steps as a guideline 1 Extract the source file tar xzvf plcm_drv_v0XX tgz 0XX is the version of the program 2 Change directory to the extracted folder cd plcm_drv_v0XX 0XX is the version of the program 3 Type make to build source ...

Страница 74: ... user stored characters Keypad Testing Get the keypad input the 1st button is read in as Left the 2nd button is read in as Up the 3rd button is read in as Right and the 4th button is read in as Down Corresponding Commands for plcm_test You can directly input the specific command to have its corresponding function worked on your LCM This will be much more convenient once you would like to merely ex...

Страница 75: ...he cursor to the right Move cursor left select Item 3 to move the cursor to the left Add a char select Item 4 to display a character on the LCM screen Clean display select Item 5 to clear up the LCM display Leave select Item 6 to exit the program Test This program is a testing script and runs through the following procedures in sequence rmmod plcm_drv remove the kernel mode driver module insmod pl...

Страница 76: ... not You may not find proper dev parport0 in the device list please reconfirm the setup of xml file in the Guest OS 5 Reboot the Guest OS In case of VMWare Player please use the following steps as a guideline to implement the virtualization 1 Make sure that the Guest OS has been installed 2 To set up the parallel port pass through please enter VMWare Player s Virtual Machine Setting VMWare Player ...

Страница 77: ...atest driver update please visit Intel download center at https downloadcenter intel com use the keyword search or the filter to access the driver s product page and then download the latest controller driver as well as the ReadMe document Product Name Keyword I210 AT I210 IS Download Type Drivers Operating System Linux Product page https downloadcenter intel com product 64400 Intel Ethernet Contr...

Страница 78: ...s expense 5 The following conditions are excluded from this warranty Improper or inadequate maintenance by the customer Unauthorized modification misuse or reversed engineering of the product Operation outside of the environmental specifications for the product RMA Service 1 To obtain an RMA number simply fill out and fax the RMA Request Form to your supplier 2 The customer is required to fill out...

Страница 79: ...Appendix F Terms and Conditions 79 RMA Service Request Form When requesting RMA service please fill out the following form Without this form enclosed your RMA cannot be processed ...

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