25
Terms and Conditions
Appendix A
Celestix Network Appliance A3
Appendix A:
Terms and Conditions
Warranty Policy
All products are under warranty against defects in
1.
materials and workmanship for a period of one year
from the date of purchase.
The buyer will bear the return freight charges for
2.
goods returned for repair within the warranty period;
whereas the manufacturer will bear the after service
freight charges for goods returned to the user.
The buyer will pay for repair (for replaced components
3.
plus service time) and transportation charges (both
ways) for items after the expiration of the warranty
period.
If the RMA Service Request Form does not meet the
4.
stated requirement as listed on “RMA Service,” RMA
goods will be returned at customer’s expense.
The following conditions are excluded from this
5.
warranty:
Improper or inadequate maintenance by the customer
Unauthorized modification, misuse, or reversed
engineering of the product Operation outside of the
environmental specifications for the product.
RMA Service
Requesting a RMA#
To obtain a RMA number, simply fill out and fax the
6.
“RMA Request Form” to your supplier.
The customer is required to fill out the problem code
7.
as listed. If your problem is not among the codes listed,
please write the symptom description in the remarks
box.
Ship the defective unit(s) on freight prepaid terms.
8.
Use the original packing materials when possible.
Mark the RMA# clearly on the box.
9.
Note:
Customer is responsible for shipping
damage(s) resulting from inadequate/loose
packing of the defective unit(s). All RMA# are valid
for 30 days only; RMA goods received after the
effective RMA# period will be rejected.