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LANCOM Installation Guide – LANCOM Service & Support
EN
Partner support
Our partners get additional support access according to their partner level.
More information can be found on our website:
www.lancom-systems.com/mylancom/
LANCOM Service
Warranty
Within the EU all LANCOM Systems products come with a voluntary
manufacturer warranty. The warranty period depends on the device type:
A
2 years for all LANCOM unmanaged and websmart switches as well as
accessories
A
3 years for all LANCOM routers, gateways, WLAN controllers, access
points, and R&S
®
Unified Firewalls
A
5 years for all LANCOM managed switches
Within the EU: To apply for warranty you need an RMA number (Return of
Material Authorization). In this case please contact our support team.
More information can be found under der following link:
www.lancom-systems.com/repair/
Outside EU: Please contact your reseller or distributor.
Software Lifecycle Management
LANCOM products regularly receive software updates throughout their
lifetime. The LANCOM lifecycle applies to the support of products. For
more information please visit the LANCOM website:
www.lancom-systems.com/lifecycle/
