Technical Service/Return Material Procedure
Technical Support for Lakewood Instruments can be reached by calling (800) 228-0839
or faxing (414) 355-3508, Monday through Friday, 7:30 a.m. - 5:00 p.m. CST.
Mail and returns should be sent to:
Lakewood Instruments
7838 North Faulkner Road
Milwaukee, WI 53224 USA
When any merchandise is returned to the factory, please call and obtain a return goods
authorization (RGA) number and have the following information available:
•
Customer’s name, address, phone and fax numbers (shipping and billing).
•
A hard copy purchase order number (no exceptions) for cases where repairs or parts are
required that are not under warranty.
•
A contact person’s name and phone number to call if the equipment is beyond repair or to
discuss any other warranty matter.
•
Equipment model and serial numbers.
•
Reason for return (i.e., repair, warranty, incorrect part, etc.).
We will then fax to your attention an RGA form that must accompany the returned item.
NOTE: THE RGA NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF
THE PACKAGE(S) BEING RETURNED.
ANY ITEMS SENT BACK TO THE FACTORY
WITHOUT AN RGA NUMBER WILL BE REFUSED
AND RETURNED TO SENDER
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