13
FREQUENTLY ASKED QUESTIONS
QUESTION
Why does the handle and main unit not fit together or lock into place?
ANSWER
Twist the handle until it fits directly into the opening and locks into place.
QUESTION
Why is the appliance not working and the LEDs not illuminating?
ANSWER
The appliance may not be plugged in and switched on at the socket.
Check you have pressed the on/off button.
If the LEDs are not illuminating, try a different plug socket.
QUESTION
Why is the Steam Mop not producing steam?
ANSWER
Check that the on/off button has been pressed and the on/off icon
and Lakeland logo are illuminated.
QUESTION
Why is the Steam Mop leaving water on the floor?
ANSWER
The microfibre floor pad may be too wet. Unplug your Steam Mop, allow to
cool and remove the microfibre floor pad to let it dry.
QUESTION
Why is the Steam Mop leaving a white spot on the floor?
ANSWER
Your Steam Mop has been left standing on the floor with a damp or
wet microfibre floor pad. If you are in a hard water area, you may want to
switch to distilled water.
QUESTION
Why are my floors cloudy, streaky or spotty after steaming?
ANSWER
The microfibre floor pad might be dirty, clean the pad.
If you washed the microfibre floor pad with powder detergent it might have
residue left on it. Wash it again with liquid detergent.
If you are cleaning in a kitchen area where there might be a build-up of
grease, use a de-greasing agent such as an all-purpose cleaner or dish
soap and paper towels to clean the area first.
You might have left the mop in the same spot for too long.
