TROUBLESHOOTING
Connecting your kegg to the app
In order to connect the app to your kegg, you must have Bluetooth enabled on
your phone and your kegg needs to be on. When the kegg is on, the button will glow
green. Allow the app permission to connect with your kegg.
Errors during testing
If you experience an error during testing, which is signaled by three quick
vibrations and a flashing yellow light, you will need to retry taking the test.
We recommend repositioning yourself before taking the test again to help
the kegg make full contact with your cervical fluid. It is sometimes helpful
to keep the kegg in place by holding the tail from the outside of your body
when testing.
Conditions for accurate testing
Certain conditions can provide inaccurate testing results if they are present. It is
best to wait to test until the conditions have changed.
Avoid testing if any are true:
•
Use of hormonal birth control or IUD
•
Infection or use of internal medication for an infection
•
Unprotected sex within 8 hours of testing
•
Bleeding or spotting
•
Pain or discomfort during use
kegg customer support
You can contact us 24/7 at kegg.tech/support or by email to [email protected]
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