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Rugged Thunderbolt™ | USB 3.0 User Manual

28

Windows

Problem: The drive isn't appearing on my computer.

Q: Are you connecting the product to a host computer via the Thunderbolt interface, and have not installed Thunderbolt
drivers?

A: Drivers are required for the Thunderbolt interface. Disconnect the Thunderbolt cable and attach the USB
cable. To install drivers, follow the steps in 

Install Drivers (Windows Only)

. Then disconnect the USB cable and

connect the Thunderbolt cable.

Q: Are both ends of the interface cable securely attached?

A:

Check both ends of the cable to make sure they are fully seated in their respective ports.

■

Try disconnecting the cable then wait 10 seconds before reconnecting it.

■

If the drive is still not recognized, restart your computer and try again.

■

Q: Is the drive listed in Device Manager?

A: All LaCie drives appear in at least one place in Device Manager.

To access Device Manager, click on Start and select Run from the menu. In Windows Vista, the 'Run' option
doesn't appear by default, so press [Windows-button] and [R] on your keyboard.

Enter the command: devmgmt.msc

Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It
might be necessary to click on + on the left side.

If you're not sure if your drive is listed, unplug it, then reconnect it. The entry that changes is your LaCie drive.

Q: Does your disk not appear at all?

A: Proceed to physical troubleshooting topics above.

Q: Is your drive listed next to an unusual icon?

A: Windows Device Manager can usually provide information about failures in accessories. It does not display
the exact cause, or a solution, but it can assist in troubleshooting most problems.

A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it
is instead an exclamation point, question mark, or an X.

Right-click this icon, then choose Properties. The General tab will show why the device is not working.

Still not working? There may be a hardware defect or other problem. Time to contact 

www.lacie.com/support/

.

 

Содержание Rugged Thunderbolt

Страница 1: ...Manual 1 RUGGED THUNDERBOLT USB 3 0 USER MANUAL CLICK HERE TO ACCESS AN UP TO DATE ONLINE VERSION of this document You will also find the most recent content as well as expandable illustrations easier navigation and search capability ...

Страница 2: ...ur LaCie product If you have questions during setup or use consult the Getting Help page BOX CONTENT LaCie Rugged Thunderbolt with integrated Thunderbolt cable USB 3 0 cable USB 2 0 compatible Quick Install Guide Complete software suite 3 x removable covers Important info Save your packaging In the event that the drive should need to be repaired or serviced it must be returned in its original pack...

Страница 3: ...SB 3 0 User Manual 3 VIEWS OF THE DRIVE The removable cover on the rear of the LaCie Rugged offers enhanced protection for the hard drive To remove the cover place your index finger on its right edge and gently pry it open ...

Страница 4: ...to the Thunderbolt cable during transport 1 Protects the Thunderbolt connector and the USB 3 0 port 2 It is highly recommended to attach the cover when Transporting the LaCie Rugged The integrated Thunderbolt cable is in use The removable cover cannot be fastened to the LaCie Rugged when using the USB 3 0 port ...

Страница 5: ...ifferent level of protection Your LaCie Rugged is rated IP 54 5 Protection against dust from entering the device s internal mechanism 4 Protection against splashing water from any angle The LaCie Rugged is also protected when it is dropped from heights up to 2 meters Important info on IP 54 and the removable cover The LaCie Rugged s IP 54 rating is valid when the cover is securely fastened on the ...

Страница 6: ...storage peripheral or a display to a Thunderbolt port However it s not possible to use a mini DisplayPort cable to connect a storage peripheral to a Thunderbolt port You must use a Thunderbolt cable For more information see www lacie com Connector Face to computer Cable End to computer Integrated cable For ease of access the Thunderbolt cable is integrated on your LaCie Rugged Remove the interface...

Страница 7: ...s USB 3 0 is theoretically up to ten times faster than its predecessor Your LaCie drive is shipped with a SuperSpeed USB 3 0 cable to ensure maximum data transfer performance when connected to a compatible USB 3 0 port The cable will also work when connected to a USB 2 0 or 1 1 port but drive performance will be limited to their respective transfer rates Connector Face to Computer Cable End to Com...

Страница 8: ...hnology is compatible with Windows 7 and Windows 8 Windows requires drivers to use the Thunderbolt port It is recommended that you connect the product to a host computer via USB and run LaCie Setup Assistant see Step 2 Launch LaCie Setup Assistant Once LaCie Setup Assistant is finished disconnect the LaCie Rugged see Unmounting Your Drive from the USB port and install the Thunderbolt drivers for W...

Страница 9: ... is not possible to use both interfaces at the same time Follow the steps below Remove the cover by placing your index finger on its right edge and gently prying it open 1 Connect the LaCie Rugged to your computer 2 Thunderbolt Gently unwind the integrated Thunderbolt cable before connecting it to your computer USB 3 0 Use the included USB 3 0 cable The interface and cable are also compatible with...

Страница 10: ...Computer Vista Windows 7 and Windows 8 or on your 3 desktop Mac Thunderbolt connection only Replace the cover on the rear of the LaCie Rugged Doing so will maintain the 4 LaCie Rugged s IP 54 rating Note If the drive does not mount on your computer see troubleshooting topics at Getting Help ...

Страница 11: ...t be launched before using your drive It will allow you to Easily format the hard drive according to your needs Copy the User Manual to your computer Install software for added features Register your LaCie device Important info If you do not launch LSA or if you quit it after the formatting has begun your drive will not be ready to use and will require manual formatting The User Manual and utiliti...

Страница 12: ...USB 3 0 User Manual 12 Manual access Open the LACIE SETUP volume in Computer My Computer for Windows XP and double click LaCie Setup Mac users Open the LACIE SETUP volume on your desktop and then double click LaCie Setup ...

Страница 13: ... may ask if you wish to change your computer s settings This is a normal request when formatting a disk or installing certain software such as Genie Timeline To successfully complete LaCie Setup Assistant LaCie recommends that you agree to change the settings Important info for Mac users You may be prompted to enter your computer password to continue with LaCie Setup Assistant Follow the on screen...

Страница 14: ... of the 3 Compatible volume called LaCie Share on some products for Windows and Mac If you do not want the Compatible LaCie Share volume move the slider all the way to the left The LaCie volume will be formatted for your operating system NTFS for Windows and HFS for Mac Once you have made your selection choose Next to begin the format Windows ...

Страница 15: ...ser Manual 15 Mac A window prompt alerts you that the disk will be formatted Select Yes to continue 4 Windows Mac LaCie Setup Assistant will format the hard drive 5 Register your LaCie device Choose Next to continue 6 New Account ...

Страница 16: ...d on the product s storage not on your computer It will be located on the volume entitled Compatible or LaCie Share if it exists otherwise on LaCie LaCie software utilities may be installed at any time Once the format is complete the LaCie Setup Assistant application will be available on LaCie if you created one partition Compatible LaCie Share if you created two partitions To install the software...

Страница 17: ...Before following the steps below make certain to review the steps to connect the product to a host computer via USB as described in Getting Connected Click this link to download the drivers http www lacie com support drivers driver htm id 10278 1 Unzip the file 2 Double click Setup exe 3 Follow the steps to complete the wizard 4 When prompted restart your computer 5 ...

Страница 18: ...Rugged Thunderbolt USB 3 0 User Manual 18 Connect the LaCie Rugged to your PC using the Thunderbolt cable see Getting Connected 6 ...

Страница 19: ... icon a small green arrow over a hardware image A message will appear listing the devices the Eject icon controls it should say Safely remove Click on the LaCie storage device in this prompt This message will appear Safe to Remove Hardware or similar It is now safe to disconnect the device WINDOWS VISTA WINDOWS 7 USERS From the System Tray located in the lower right hand side of your screen click ...

Страница 20: ...ag the storage device icon to the Trash The icon pictured below is a generic USB device icon Your LaCie storage may be represented by an icon that looks like the device itself When the icon disappears from the desktop the storage device can be disconnected ...

Страница 21: ... used with Windows 2000 Windows XP Windows Vista and Windows 7 however volume size is limited to 32GB by the Windows partition utility i e Disk Manager and the individual file size is limited to 4GB NTFS This acronym stands for New Technology File System and it is the native file system for Windows NT 2000 XP Vista and 7 NTFS offers several features that are not available with FAT 32 file compress...

Страница 22: ...nhances when compared to FAT 32 HFS is NOT compatible with Windows OS Use FAT32 if you will be using your storage device with both Windows and Mac computers Maximum single file size is limited to 4GB FORMATTING INSTRUCTIONS The steps listed below will help you to format and partition a storage device For more information on choosing the optimal file format refer to About File System Formats Cautio...

Страница 23: ...n the device with LaCie software utilities Follow your operating 4 system instructions to reset the existing partition To create a new partition select New Simple Volume Follow the on screen instructions when the New 5 Simple Volume Wizard appears Mac Users Make sure the storage device is connected to and mounted on the computer 1 Select Utilities from the Go menu in the Finder menu bar 2 In the U...

Страница 24: ... com support select your product then click the Troubleshooting tab 3 User Manual Includes common troubleshooting topics See Troubleshooting Topics below 4 Customer Support Create an account on lacie com register your product and fill out a support ticket Create an account here www lacie com us mystuff login htm logout rtn mystuff Note LaCie is dedicated to providing high quality products that enr...

Страница 25: ...eck to see that the SuperSpeed USB 3 0 drivers for both your host bus adapter and device have been installed correctly If in doubt uninstall the drivers and re install them Q USB 3 0 connection Does your computer or operating system support SuperSpeed USB 3 0 A Please refer to the product packaging or consult the product support web page at www lacie com support to check the minimum system require...

Страница 26: ...e Problem The displayed available capacity doesn t seem right Q I just moved a lot of files into the Trash Recycle Bin from my Thunderbolt hard drive Why isn t this reflected in the displayed available space A Disk space will not be reclaimed until the file is completely erased To remove the files forever empty your trash recycle bin Q Why is the volume capacity less than advertised on the Thunder...

Страница 27: ...nitors Please note that legacy Macs with Mini DisplayPorts do not support Thunderbolt technology peripherals such as the LaCie Thunderbolt storage Q Why doesn t my Thunderbolt product mount on my computer A Thunderbolt storage devices require cables specifically constructed for Thunderbolt technology Go to www lacie com for more information on cables that support Thunderbolt technology Q Did you f...

Страница 28: ...ect Run from the menu In Windows Vista the Run option doesn t appear by default so press Windows button and R on your keyboard Enter the command devmgmt msc Click OK and the Device Manager program will open For troubleshooting look in the Disk Drives section It might be necessary to click on on the left side If you re not sure if your drive is listed unplug it then reconnect it The entry that chan...

Страница 29: ... 1MB 1 000 000 Bytes Total accessible capacity varies depending upon operating environment typically up to 10 less per TB HEALTH AND SAFETY PRECAUTIONS Only qualified persons are authorized to carry out maintenance on this device Read this User Manual carefully and follow the correct procedure when setting up the device Do not open a disk drive or attempt to disassemble or modify it Never insert a...

Страница 30: ...es such as televisions radios or speakers Doing so may cause interference which will adversely affect the operation of the other products Do not place the LaCie hard drive near sources of magnetic interference such as computer displays televisions or speakers Magnetic interference can affect the operation and stability of your LaCie hard drive Never use excessive force on your LaCie hard drive If ...

Страница 31: ...ment when the equipment is used normally and is properly serviced when needed If you discover a defect covered by the warranty set forth above your sole and exclusive remedy will be for LaCie in its sole discretion to i repair or replace the product at no charge to you or if a repaired unit or replacement product is not available ii to refund the current market value of your product You acknowledg...

Страница 32: ... external causes e to damage caused by operating the product outside the permitted or intended uses described by LaCie f to damage caused by service including upgrades and expansions performed by anyone who is not a representative of LaCie or a LaCie Authorized Service Provider g to a product or part that has been modified to alter functionality or capability without the written permission of LaCi...

Страница 33: ...e to LaCie for repair LaCie cannot under any circumstances guarantee the integrity of data remaining on a returned drive We make no provisions for data recovery and cannot be held liable for any data loss on drives or media returned to LaCie All products returned to LaCie must be securely packaged in their original box and shipped with postage prepaid except for Products registered under the Advan...

Страница 34: ...o radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna 1 Increa...

Страница 35: ...ervice or the shop where you purchased the product MANUFACTURER S DECLARATION FOR CE CERTIFICATION We LaCie solemnly declare that this product conforms to the following European standards Electromagnetic Compatibility Directive 2004 108 EC Low Voltage Directive 2006 95 EC TRADEMARKS Apple Mac Time Machine and Macintosh are registered trademarks of Apple Computer Inc Microsoft Windows XP Windows Vi...

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