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user manual | page 39

8. Troubleshooting

The Problem

The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.

Questions to Ask

Are there other USB or FireWire
devices connected to the same
port or hub?

Are you operating in Mac OS
9.x?

Are you operating in Mac OS
10.x?

Is the drive connected to a USB
port on your computer, or to a
USB hub?

Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?

Does your computer or
operating system support Hi-
Speed USB 2.0?

Possible Solutions

Disconnect any other USB or FireWire devices and see if the
drive’s performance increases.

Apple does not support the Hi-Speed USB 2.0 standard
under Mac OS 9.x. You will be limited to the slower transfer
rates of the original USB standard. For more information,
please see 5.3.2. Hi-Speed USB 2.0 Ports And Performance.

Apple has only recently begun incorporating native Hi-
Speed USB 2.0 ports in their computers. To achieve Hi-
Speed USB 2.0 transfer rates, you will need to add a Hi-
Speed USB 2.0 PCI or PC card to your computer. For more
information, please see 5.3.2. Hi-Speed USB 2.0 Ports And
Performance.

If your drive is connected to a USB port or hub, this is
normal. A Hi-Speed USB 2.0 device can only operate at Hi-
Speed USB 2.0 performance levels when it is connected
directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the
Hi-Speed USB 2.0 device will operate at the slower USB
transfer rates. For more information, please see sections
5.3.2. Hi-Speed USB 2.0 Ports and Performance and
7. USB Questions And Answers.

Check to see that the Hi-Speed USB 2.0 drivers for both
your host bus adapter and device have been installed
correctly. If in doubt, un-install the drivers and re-install
them.

See sections 2.1. Minimum System Requirements – Mac
Users and 5.3. Optimizing Data Transfers for more
information.

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Содержание Rugged Hard Disk

Страница 1: ...user manual user manual user manual user manual user manual user manual user manual ...

Страница 2: ...3 3 USB Power Cable 13 3 Installing Your LaCie Drive 14 3 1 Connect The Interface Cable to Your LaCie Rugged and to Your Computer 17 3 2 Disconnecting Your LaCie Drive 18 3 3 Switching FireWire and USB Connections 19 4 Using Your LaCie Drive 20 4 1 Formatting And Partitioning Your LaCie Rugged Drive with Triple Interface 21 4 1 1 Mac Users 21 4 1 2 Windows Users 23 5 Tech Tips 25 5 1 File System F...

Страница 3: ...eed USB 2 0 Ports And Performance 30 5 4 Hi Speed USB 2 0 vs FireWire 400 vs FireWire 800 31 6 FireWire Questions Answers 32 7 USB Questions Answers 34 8 Troubleshooting 35 8 1 Mac Users 36 8 2 Windows Users 41 9 Contacting Customer Support 45 10 Warranty 47 Table of Contents ...

Страница 4: ... this device NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in ...

Страница 5: ...ler or an experienced radio TV technician for help Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Manufacturer s Declaration for CE Certification We LaCie solemnly declare that this product conforms to the following European standards Class B EN60950 EN55022 EN50082 1 EN61000 3 2 With reference to the fol...

Страница 6: ...in an environment that is too cold or humid may damage the unit Always unplug the hard drive from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time Otherwise there is an increased risk of electrical shock short circuiting or fire Do not use the hard drive near other electrical appliances such as televisions radios or speakers Doing so may ...

Страница 7: ...titions of your LaCie drive to match your exact needs LaCie s Hard Drive is ideally suited for a wide range of high end high traffic environments including Digital content creation Professional data exchange Video on the go The LaCie Rugged Drive with Triple Interface sports a tough metal and rubber case which along with its shock resistant design allows you to take it almost anywhere This plug an...

Страница 8: ...pport 1 3 5 and greater Windows Users FireWire 800 Hardware Requirements for FireWire 800 Pentium III or higher compatible processor with a FireWire 800 IEEE 1394b interface card 128MB RAM or higher System Requirements for FireWire 800 Windows 2000 and Windows XP FireWire IEEE 1394 Hardware Requirements for FireWire 400 Intel Pentium II 350 MHz or higher compatible processor with a FireWire IEEE 1...

Страница 9: ...ace FireWire 800 9 to 9 pin cable FireWire 400 6 to 6 pin cable Hi Speed USB 2 0 cable USB Power Cable LaCie Storage Utilities CD ROM Important Note Please keep your box In the event that the drive should need to be repaired or serviced it must be returned in its original packaging 2 Your LaCie Drive 1 2 3 4 5 6 1 6 2 3 4 5 ...

Страница 10: ...e you plug in the FireWire 400 cables furnished with the drive See section 3 1 Connecting the Interface Cable for more information FireWire 800 Port This is where you plug in the FireWire 800 cable furnished with the drive See section 3 1 Connecting the Interface Cable for more information Power connection This is where you plug the optional USB Power Cable For more information see section 2 3 3 U...

Страница 11: ...g features Hot pluggable devices can be added and removed while the bus is active Isochronous data delivery no dropped frames FireWire supports real time data delivery Flexible up to 63 devices can be connected on a single bus Please see 6 FireWire Questions And Answers for a more detailed discussion of FireWire s uses and capabilities FireWire Cables There are two categories of FireWire cables on...

Страница 12: ...hut down or restart your computer when adding or removing devices Please see 6 USB Questions And Answers for a more detailed discussion of USB s uses and capabilities USB Cables Your LaCie drive is shipped with a Hi Speed USB 2 0 cable to ensure maximum data transfer performance when connected to a Hi Speed USB 2 0 port The cable will also work when connected to a USB port but drive performance wi...

Страница 13: ...ded USB Power Cable connects to an available USB port on your computer The USB ports either USB 2 0 or USB 1 1 on your computer will help provide power to your LaCie drive Attach the small end of the USB Power Cable to the back of your LaCie drive Attach the USB end of the USB Power Cable to an available USB port on your computer 2 Your LaCie Drive 1 2 2 1 ...

Страница 14: ...tted in HFS is immediately compatible with Mac OS 9 x and Mac OS 10 x For use with Windows cross platform use between Mac and Windows and for more information about reformatting please see the following sections for more information 4 1 Formatting And Partitioning Your LaCie Drive 4 1 1 Mac Users 5 1 File System Formats 5 1 1 Mac Users Important Note You can not have the FireWire and USB interface...

Страница 15: ...s screen appears Click on Continue 4 The About to Install screen appears Read the following information and click on Continue 5 The License Agreement screen appears Click on Agree 6 The Installation screen appears 7 Leave the installation setting at Easy Install unless you want to customize the installation process 8 Click on Install 9 A message appears to confirm that the installation was success...

Страница 16: ...the Silverlining 98 folder 3 Double click the Silverlining98_Install EXE icon 4 Silverlining 98 will then initialize the install screen 5 The Welcome screen will appear Click Next 6 The Destination Location screen will appear To alter the location where the software is installed on your system click the Browse button If you do not want to change the location do not click on the Browse button and a...

Страница 17: ... take a few seconds for the drive to appear on your desktop Mac OS 9 x Mac OS 10 x FireWire 400 FireWire 800 USB 2 0 Tech Note Please refer sections 5 3 1 FireWire Ports and Performance and 6 FireWire Questions and Answers for important information on disconnecting FireWire devices and ensuring optimum performance Please refer to sections 5 3 2 USB Ports and Performance and 7 USB Questions and Ans...

Страница 18: ...he activity LED is off before disconnecting the USB or FireWire cable Windows Users From the System Tray located in the lower right hand side of your screen click on the Eject icon a small green arrow over a hardware image A message will appear detailing the devices that the Eject icon controls i e Safely remove Click on this prompt You will then be given the following message Safe to Remove Hardw...

Страница 19: ...properly When changing from a Hi Speed USB 2 0 connection to a FireWire 400 or FireWire 800 connection and vice versa follow these steps Follow the steps in section 3 2 Disconnecting Your LaCie Drive to unmount the drive Disconnect the USB or FireWire cable Connect either the USB or FireWire cable After switching between interfaces you may need to quit the application that you were using to access...

Страница 20: ...ou will need to re format the drive in order for it to appear and operate under the Windows operating system See section 4 1 2 Formatting And Partitioning Your LaCie Drive Windows Users for detailed instructions Mac Users If you will be using the drive in a strictly Mac OS environment leave the drive formatted as one large Mac OS Extended volume If you want to be able to install multiple Mac opera...

Страница 21: ... format Formatting And Partitioning Using Mac OS 10 x 1 Connect the drive to the computer via one of the interface ports 2 Once the drive mounts onto the desktop go to the Menu Bar and open Go 3 From the Go menu click on Applications 4 In the Applications menu open the Utilities folder and then double click Disc Utility from the Utilities folder 5 The Disc Utility window will open In the left side...

Страница 22: ...partitions size and options click OK The following message will appear Warning Saving the new volume will erase all existing volumes This can NOT be undone Are you sure you want to do that Click Partition to continue 11 Mac OS 10 x will automatically setup the disk with the partitions and volume format you selected and your new drive will be available for use 4 Using Your LaCie Drive Tech Note For...

Страница 23: ...s is the first time the drive is being formatted Windows 2000 will launch the Write Signature Wizard Write Initialize Wizard in Windows XP Click Next 5 Windows will list the new drive s attached If you are formatting a single drive only one drive should be visible Select the checkbox next to the drive and click Next Important Note Check the quick format box 6 Click Finish to exit the Wizard 7 Now ...

Страница 24: ... limitations In Windows 2000 and Windows XP you will not be able to create a partition greater than 32GB NTFS NTFS is a newer file system that is compatible only with Windows NT Windows 2000 and Windows XP It has fewer limitations than FAT 32 and will enable a partition to be created that is larger than 32GB 13 Click Next 14 Click Finish 15 Disk Management will create the partition and begin forma...

Страница 25: ...eating a file structure that will be need to be used by Macs running Mac OS 8 0 or earlier 5 Tech Tips Important Note If you will be sharing the hard drive between Mac and Windows operating environments you will want to follow these guidelines Mac OS 9 x Works reliably with FAT 32 partitions less than 32GB Mac OS X prefers that all paritions be the same format therefore only the first FAT 32 parti...

Страница 26: ...rogramming Originally FAT was only 16 bits but after the second release of Windows 95 it was upgraded to 32 bits hence the name FAT 32 In theory FAT 32 volume sizes can range from less than 1MB all the way to 2TB It is the native file system of Windows 98 and Windows Me and is supported by Windows 2000 and XP When FAT 32 is used with Windows 2000 and XP though volume size is limited to 32GB by the...

Страница 27: ...ws 2000 You may need the ability to dual boot down the line Once you have converted a volume from FAT 32 to NTFS there is no going back You can convert from FAT 32 to NTFS but not the other way around Use NTFS if You want to optimize drive performance under Windows 2000 or XP You want to encrypt files assign permissions to files or want to audit files for access You will be formatting partitions l...

Страница 28: ...ed to as either IEEE 1394 or iLink on PCs is less common as a native host bus adapter Nearly all recent Apple computers have native FireWire interface ports The FireWire interfaces specify certain requirements filed under the OHCI Open Host Controller Interface standards All LaCie drives comply to OHCI standards and have been rigorously tested on computers that have host bus adapters that also com...

Страница 29: ...re PCI card you can isolate the slow devices to one port while dedicating another port to your high speed devices This principle also has a great effect on the efficiency and performance of RAID 0 striped configurations where each interface can operate at maximum speed without being affected by the other devices on the same bus Essentially by adding an additional PCI card you create another contro...

Страница 30: ...nstalled in order for USB 2 0 devices connected to the port to work at their correct speeds Computers running Windows 2000 and Windows XP automatically manage Hi Speed USB 2 0 devices and drivers Mac OS 9 x does not support Hi Speed USB 2 0 functionality and all Hi Speed USB 2 0 devices will only operate at the original USB specifications Mac OS 10 2 7 and later supports Hi Speed USB 2 0 and Mac O...

Страница 31: ...g both of your Hi Speed USB 2 0 ports on your computer you would use the FireWire port to connect your drive and vice versa Avoiding hubs for USB topology and daisy chains for FireWire topology will help improve performance because your drive will be connected directly to your computer Computer With USB And FireWire 400 Ports If your computer is equipped with a USB port and a FireWire port you wil...

Страница 32: ...s and offer peer to peer connectivi ty enabling multiple computers and FireWire devices to be connected at the same time FireWire also supports both isochro nous and asynchronous capabilities meaning that it can guarantee real time data delivery so there is no danger of inaccu rately ordered or delayed frames What Is The Difference Between FireWire 400 And FireWire 800 Essentially the main differe...

Страница 33: ...800 9 pin to 9 pin beta cable When a FireWire 400 device is connected to a FireWire 800 port the FireWire 400 device will only operate at the original FireWire 400 speeds Will FireWire 800 Devices Work On FireWire 400 Ports And Vice Versa The new standard was designed to be backwards compatible meaning that FireWire 800 devices will still operate via the original FireWire 400 port To connect a Fir...

Страница 34: ...tional connections such as keyboards mice joysticks and scanners These types of devices don t require fast data transfer rates and operate very successfully at the slower speeds What Are The Ideal Applications For Hi Speed USB 2 0 Digital cameras CD DVD drives hard drives and scanners will all benefit from the added bandwidth and performance gains of the new implementation of the USB standard Hi S...

Страница 35: ...u can also visit the drivers pages where the most recent software updates will be available If you need further assistance please contact your LaCie reseller or LaCie Technical Support see 9 Contacting Customer Service for details Manual Updates LaCie is constantly striving to give you the most up to date comprehensive User s Manuals available on the market It is our goal to provide you with a fri...

Страница 36: ...e installation steps under 3 Installing Your LaCie Drive There should be an icon for the LaCie drive on the desktop Open Apple System Profiler and click on the Devices and Volumes tab If your device is not listed follow the rest of the Troubleshooting tips to isolate the problem Disconnect the FireWire USB cable wait 10 seconds and then reconnect Ensure that the FireWire USB connectors are properl...

Страница 37: ...LaCie Drive and 5 1 File System Formats for more information Contact LaCie Technical Support for help Make sure that your LaCie Rugged Drive with Triple Interface is connected directly to the computer see section 3 1 Connect The Interface Cable for more information For best performance avoid daisy chain configurations and connect devices directly to the computer For more information see section 5 ...

Страница 38: ...interface But you can connect a FireWire 800 device to a computer running Mac OS 9 x if you connect using either the FireWire 400 6 to 6 pin cable and the FireWire 400 port on the drive or connect via the FireWire 800 port using a FireWire 800 9 to 6 pin cable sold separately Apple support of the FireWire 800 interface begins with Mac OS 10 2 4 All releaes since have incorporated the standard as w...

Страница 39: ...orts And Performance Apple has only recently begun incorporating native Hi Speed USB 2 0 ports in their computers To achieve Hi Speed USB 2 0 transfer rates you will need to add a Hi Speed USB 2 0 PCI or PC card to your computer For more information please see 5 3 2 Hi Speed USB 2 0 Ports And Performance If your drive is connected to a USB port or hub this is normal A Hi Speed USB 2 0 device can o...

Страница 40: ...p mode and when the computer is woken from sleep it does not give the drive enough time to spin up from its sleep mode If you are having problems with your FireWire connection under Mac OS 10 2 x upgrade to the latest version If this happens and you are running Mac OS 10 x you can utilize Apple s Disc Utility to check the status of the drive and recover from such an event Please refer to Apple s W...

Страница 41: ...formation If the drive is configured as a removable disk drive under Windows Me the removable setting will need to be re checked each time that the drive is taken to a new system To do this go the Device Manager Start Settings Control Panel System Device Manager and click on the Drives Settings tab Check your computer s documentation and see sections 4 1 Formatting And Partitioning Your LaCie Driv...

Страница 42: ...all of these steps and the drive is still not recognized shut down your computer wait 3 to 5 minutes restart your computer and try again Windows 2000 Users Go to Start Settings Control Panel System Hardware tab Device Manager button USB Controller or IEEE 1394 Controller Click on the sign next to the controller icon and you should see your device listed Windows XP Users Go to Start Control Panel P...

Страница 43: ...e installed This is a free download offered on Microsoft s Web site If not you will need to use the FireWire 400 interface or use a FireWire 800 9 to 6 pin cable sold separately To acheive the high transfer rates of the FireWire 800 standard you must have the drive connected using the FireWire 800 9 to 9 pin cable to a FireWire 800 port on another device or computer For the best performance and re...

Страница 44: ...formance levels when it is connected directly to a Hi Speed USB 2 0 port or hub Otherwise the Hi Speed USB 2 0 device will operate at the slower USB transfer rates For more information please see sections 5 3 2 Hi Speed USB 2 0 Ports and Performance and 7 USB Questions And Answers Check to see that the Hi Speed USB 2 0 drivers for both your host bus adapter and device have been installed correctly...

Страница 45: ... the pertinent questions in the troubleshooting checklist and you still can t get your LaCie drive to work properly contact us via the provided Web link Before contacting us make sure that you are in front of your computer and that you have the following information on hand Your LaCie drive s serial number Operating system Mac OS or Windows and version Computer brand and model Names of CD or DVD d...

Страница 46: ...Contact Us At http www lacie com chfr contact LaCie USA Contact Us At http www lacie com contact LaCie Australia Contact Us At http www lacie com au contact LaCie Canada Contact Us At http www lacie com caen contact English LaCie Finland Contact Us At http www lacie com fi contact LaCie Germany Contact Us At http www lacie com de contact LaCie Japan Contact Us At http www lacie co jp LaCie Norway ...

Страница 47: ...loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interruptions Any loss corruption or destruction of...

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