LaCie Mobile Drive User’s Guide 04/17/2003 v.2
16
5.1.1 Data Transfers
During data transfers, it’s best to wait before launching other applications on the
same USB port. Anomalies may arise with computers that have USB controllers that
do not conform to OHCI (Open Host Controller Interface) standards. Your product
has been tested and checked on computers with Intel or Apple USB platforms. In any
other configurations, we cannot ensure 100% correct operation. Due to this, you may
encounter hanging problems. If this happens, proceed as follows:
1) Make sure that the USB cable is connected tightly and securely on both ends of the
cable, from the drive to the computer. If you are using a USB cable other than the one
supplied with your LaCie Mobile Drive, check that your USB cable is properly
certified. The cable that is provided with your LaCie Mobile Drive is USB certified.
2) Check that the power supply and ground are seated properly.
3) Disconnect your computer’s USB cable. Wait 30 seconds and reconnect it.
4) Check the Windows 98 SE version installed on your computer. Supported versions
of Windows 98 SE are 4.10.2222A and above. To check the version number, you
need to execute the program
Systems
.
5) To proceed, launch the following command from the
Windows Task Bar
:
Start
>
Settings
>
Control Panel
>
System
.
If your USB drive is still not recognized or if you encounter any difficulties, check the
type of USB controller available in your computer. You can access it from the
Task
Bar of Windows
. Proceed as follows:
1) Double click on
Start
:
a- Double click on
Settings
b- Double click on
Control Panel
c- Double click on
System
2) Go to Peripheral manager and double click on
USB bus controller
.
3) The USB controller type appears on the second line, e.g.: Intel 82371 SB PCI to
USB universal Host controller.
4) Double click on this line and note the information which follows in order to
communicate it to your dealer’s technical support:
• Peripheral type
• Manufacturer
• Equipment version
• Peripheral state