LaCie hard disk MAX
• DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 32
6.4. Troubleshooting the Host Connection
Problem
Question to Ask
The LaCie hard disk MAX is not recognized when
the interface cable is plugged in.
Verify the System LED status to confirm power.
Verify HBA BIOS recognizes empty hard disk MAX.
Turn off PCI bus power save mode in the host BIOS.
Verify the interface connection and try a different interface cable.
Connect to a different interface port.
Operating system does not recognize LaCie
virtual drives.
Verify HBA BIOS recognizes empty LaCie hard disk MAX.
Before reconfiguring the mode of operation, use the operating system’s Disk Man-
ager to delete partitions on the volume.
Ensure the HBA driver is current.
Troubleshoot driver:
✦
Verify driver active status. For Windows, the Device Manager should show the
SCSI icon next to the HBA. For Mac OS X, the Disk Utility should show a SCSI
Connection ID for the virtual disks on the physical hard disk drives. Error mes-
sages during the driver installation would have indicated issues.
✦
Resolve resource conflicts (IRQ, DMA, or I/O).
Verify port multiplier (PM) support in the HBA.
