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Troubleshooting
5. Troubleshooting
In the event that your LaCie mini is not working correctly, please refer to the following checklist to find out where the problem
is coming from. If you have gone through all of the points on the checklist and your drive is still not working correctly, please
have a look at the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may provide an
answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be avail-
able.
If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see 6. Contacting Customer
Service for details).
Manual Updates
LaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is
our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions
of your new device. If your manual does not reflect the configurations of the product that you purchased, please check our
Web site for the most current version available.
The issue
Questions to Ask
Possible Solutions
The drive is not recognized.
Is the drive’s power on?
Check to see that all of the power cords
are properly connected and that the
switch on the rear of the drive is turned
on. If you are using a surge protector,
make sure that it is switched on, too.
Does an icon for the drive appear on
the computer?
Check for an icon on the Desktop (on a
Mac) or in
My Computer
(on a PC).
Are all of the cables connected secure-
ly and correctly?
Make sure that all the steps in sec-
tion 2. Getting Connected have been
followed correctly. Examine the con-
nections carefully to ensure that all
the cables are inserted in the correct
orientation and in the correct location.
