Troubleshooting
page 27
LaCie Slim DVD+/-RW Drive
User’s Manual - USB 2.0
The Issue
The drive's media tray
will not open.
The drive automatically
ejects a disc when you
try to record on it, or
the drive is not writing
to CD/DVD correctly.
Questions to Ask
Are you using a Mac?
Has a running software program
locked the eject function?
Is the disc already full?
Does the drive support the format of
the disc you have inserted?
Is the disc damaged?
Has the recording software been
installed correctly?
Has buffer underrun occurred (has
something interrupted the stream of
data to the recorder)?
Possible Solutions
Drag the Disc icon onto the
Trash
icon. The disc will eject
automatically. If this does not work, try using the eject function
of the software program that you are using.
To check, disconnect the FireWire cable, then reconnect and
press the Open/Close button.
If the disc will still not eject, go to section
3.4 Emergency
Ejection of Discs
for more instructions on how to eject your
media.
Verify the contents of the disc by using your recording
software or viewing its contents in
My Computer
for
Windows users, or
File
>
Get Info
for Mac users. If you’ve
checked and it still won’t record, try recording on a new
blank disc.
Check section
3.1 Supported DVD/CD Formats
for the disc
formats supported by your drive.
Carefully inspect the disc. Look to see if there are highly
visible scratches to the recording surface (the bright shiny
side) of the disc. If in doubt, try another disc.
Double-check the installation of your recording software and
reinstall the recording software, if necessary. Review the
recording software’s troubleshooting and help sections for
further tips.
• Disable all other software programs that are running during
the recording session.
• Disconnect the network, if you are using one. On a Mac,
deactivate
File Sharing
.
• Check to see that your hard drive is fast enough.
• If recording from CD or DVD-ROM to disc, make sure that
the speed of the source device is high enough to provide a
sufficient data stream to the LaCie drive. Reduce the write
speed of the LaCie drive using the appropriate menu in the
recording software.
