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LaCie Brick Mobile Hard Drive

User Manual

page 26

Contacting Customer Support

Read the User Manual and review the Troubleshoot-

1. 

ing section.
Try to isolate the problem. If possible, make the drive 

2. 

the only external device connected to your computer, 

and make sure that all of the cables are correctly and 

securely attached.

If you have asked yourself all of the pertinent ques-

tions in the troubleshooting checklist, and you still can-

not get your LaCie drive to work properly, contact us us-

ing the contacts on page 26. Before contacting us, make 

sure that you are in front of your computer and that you 

have the following information on hand: 

The serial number of your LaCie drive

 

Operating system and version

 

Computer brand and model

 

Amount of memory installed on your computer

 

Names  of  any  other  devices  installed  on  your 

 

computer, including CD/DVD burners

Information to Include in Email Correspondence

 

Information

Where to Find Information

1.  LaCie hard drive serial number

Located on a sticker at the back of drive or on the original packaging

2.  LaCie hard drive file format

Mac users:

 

Select the hard drive icon on the desktop and press C I. 

 

Windows users:

 

Right click the hard drive icon and select 

Properties

.

3.  Macintosh/PC model

Mac users:

 

Click on the Apple icon in the menu bar and select 

About This Mac

 

Windows users:

 

Right click 

My Computer

 and select 

Properties > General

.

4.  Operating system version

5.  Processor speed

6.  Computer memory

7.  The brands and models of other internal and external 

peripherals installed on your computer 

Mac users:

 

Click on the Apple icon in the finder bar and select 

About This Mac

.  

Select 

More Info...

  

The Apple System Profiler will launch and will list 

your internal and external peripherals.

 

 

Windows users:

 

Right click 

My Computer

 and select 

Properties > Hardware.

6. Contacting Customer Support

Before Contacting Customer Support

 

Содержание Drive

Страница 1: ...Users 11 2 3 Connecting the USB 2 0 Interface Cable 12 2 4 Connecting the Optional Power Sharing Cable 13 2 5 Disconnecting Your LaCie Hard Drive 14 3 Formatting and Partitioning 15 3 1 Formatting for...

Страница 2: ...nce The devices must accept any inter 2 ference received including inter ference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class...

Страница 3: ...liquids on the LaCie Mobile Hard Drive as they may spill into its openings Doing so increases the risk of electrical shock short cir cuiting fire or personal injury Make sure that the computer and LaC...

Страница 4: ...ion It is essential that only the supplied power cord be used Important Info Any loss corruption or destruction of data while using a LaCie drive is the sole responsibility of the user and under no ci...

Страница 5: ...ss and crafted to blend functionality with high technology These latest drives are performance based solutions that will power you through your specific applications Ideal for speed intensive applicat...

Страница 6: ...Mac OS 9 SilverKeeper v1 1 2 backup for Mac LaCie Brick Hard Drive Storage Utilities Windows and Mac OS compatible 4 1 5 2 3 1 1 Box Content 1 LaCie Hard Drive 2 Hi Speed USB 2 0 cable 3 USB power sh...

Страница 7: ...Hz Pentium or higher or equivalent pro cessor 32MB RAM or greater USB interface port Internet connection for downloading updates Mac Users Mac OS 9 1 or later or Mac OS 10 2 1 or later G3 or later or...

Страница 8: ...uction 1 3 Stacking Bricks Your LaCie Brick is designed to stack under another LaCie Brick To allow for proper cooling do not stack more than three LaCie Bricks together When stacking three bricks ope...

Страница 9: ...indows 2 1 Installing USB Driver and Silverlining Software Mac 2 2 Installing Silverlining Pro Page 10 Page 11 Step 2 2 3 Connecting the USB 2 0 Cable Page 12 Step 3 2 4 Connecting the Optional Power...

Страница 10: ...click the Silverlining 98 folder 2 Double click the 3 Silverlining98_Install EXE icon Silverlining 98 will then initialize the install screen 4 The Welcome screen will appear Click 5 Next The Destinat...

Страница 11: ...lder Click on the 3 Silverlining Installer icon The Silverlining Utilities screen opens Click 4 Con tinue The Silverlining Read Me screen opens Read the 5 information and click Continue The License Ag...

Страница 12: ...0 cable 2 to the USB 2 0 port on the back of the hard drive Fig 2 3 B After a few seconds the hard drive will mount on 3 your computer and appear on the desktop Mac us ers or in My Computer Windows u...

Страница 13: ...the drive from your com puter Attach the small end of the USB Power Sharing Ca 1 ble to the back of your LaCie drive Fig 2 4 A Attach the USB end of the USB Power Sharing Ca 2 ble to an available USB...

Страница 14: ...r LaCie hard drive Windows Users From the 1 System Tray located in the lower right hand side of your screen click the Eject icon a small green arrow over a hardware im age A message will appear listin...

Страница 15: ...the table right for more information Once you ve connected your drive and it is recog nized by your operating system i e Windows 98 SE Me 2000 XP Vista or Mac OS 9 x or 10 x you are ready to format a...

Страница 16: ...t click 2 My Computer and select Manage From the Computer Management window se 3 lect Disk Management located below the Storage group If the Initialize and Convert Disk Wizard window 4 appears click C...

Страница 17: ...lick 10 Next Click 11 Next On the Format Partition window you have the option 12 of selecting the Quick Format option This allows a much faster format but Disk Management will not check the drive for...

Страница 18: ...choose the num ber of partitions you want to divide the drive into Mac OS 10 x gives you the option of dividing the drive into at most 16 partitions You can adjust the size of each partition using th...

Страница 19: ...if you did step 5 Once you have finalized the volume options click 8 Partition Click Partition again when the alert mes sage appears to continue Mac Disk Utility will format and partition the disk 9...

Страница 20: ...drives and digital cameras USB Icons These icons will help you easily identify the USB interfaces They appear on USB cables and next to the USB port connectors on certain computers USB 2 0 Cables Your...

Страница 21: ...d The cables provided with your LaCie drive are USB 2 0 certified Check that the power supply and ground connection 2 are seated properly Disconnect your computer s USB 2 0 cable Wait 30 3 seconds Rec...

Страница 22: ...not be recieving enough power from the USB bus on your computer Try connecting the USB power sharing cable as described in section 2 4 Connecting the Optional Power Sharing Cable If your LaCie hard d...

Страница 23: ...d These characters include but are not limited to Check your files and folders to ensure that these types of characters are not being used Did you get an error message telling you that the drive has b...

Страница 24: ...nd try an alternate power cable The fan on the LaCie hard drive does not run continuously it is activated at certain temperatures Problem Question Answer The drive is not recog nized by the computer H...

Страница 25: ...ed USB 2 0 performance levels when it is connected directly to a Hi Speed USB 2 0 port or hub Otherwise the Hi Speed USB 2 0 device will operate at the slower USB 1 1 transfer rates Is the drive conne...

Страница 26: ...including CD DVD burners Information to Include in Email Correspondence Information Where to Find Information 1 LaCie hard drive serial number Located on a sticker at the back of drive or on the orig...

Страница 27: ...acie com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact LaCie Neth...

Страница 28: ...ppliers accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or cons...

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