user manual | page 21
5. Troubleshooting
In the event that your LaCie Carte Orange is not working correctly, please refer to the following checklist to find out where the
problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working
correctly, please have a look at the FAQs that are regularly published on our Web site –
www.lacie.com
. One of these
FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software
updates will be available.
If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see 6. Contacting Customer
Service for details).
Manual Updates
LaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is our
goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your
new device. If your manual does not reflect the configurations of the product that you purchased, please check our Web site
for the most current version available.
5. Troubleshooting
The Issue
The drive is not
recognized.
Questions to Ask
Is the drive’s power on?
Does an icon for the drive appear
on the computer?
Are all of the cables connected
securely and correctly?
Possible Solutions
Check to make sure that the USB 2.0 cable is correctly
attached and firmly seated in the computer’s USB port.
Disconnect it, wait 10 seconds, and reconnect it. If the drive is
still not recognized, restart your computer and try again.
Check for an icon on the Desktop (on a Mac) or in
My
Computer
(on a PC).
Make sure that all the steps in section 2. Getting Connected
have been followed correctly. Examine the connection
carefully to ensure that the cable is inserted in the correct
orientation and in the correct location.