LaCie Box •
DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 18
5. Troubleshooting
If your LaCie Box is not working correctly, please refer to the fol-
lowing checklist to determine the source of the problem. If you
have gone through all of the points on the checklist and your
LaCie Box still does not work properly, please check
the FAQs that are regularly published on our website –
www.lacie.com. One of these FAQs may provide an answer to
your specific question. You can also visit the downloads page,
where the most recent software updates will be available.
If you need further assistance, please contact your LaCie reseller
or LaCie Customer Support (see section
6. Contacting Customer
Support
for details).
Manual Updates
LaCie strives to give you the most up-to-date, comprehensive user
manuals available on the market. It is our goal to provide you with
a friendly, easy-to-use format that will help you quickly install and
utilize the many functions of your new device.
If your user manual does not reflect the configuration of the prod-
uct you purchased, please check our website for the most current
version of the user manual.
www.lacie.com
5.1. Troubleshooting: Mac Users
Problem
Question
Answer
The drive is not
recognized by the
computer.
Does an icon for the drive appear
on the desktop?
There should be an icon for the SATA drive on the desktop. If the drive
does not appear, follow the rest of the Troubleshooting tips to isolate
the problem.
Does your computer’s configura-
tion meet the minimum system re-
quirements for use with this drive?
See section
1.1. Minimum System Requirements
for more information.
Is the drive’s power supply con-
nected?
Make sure that the power supply is properly connected and that the
outlet the power supply is connected to is working.
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Review the installation steps in section
2. Setting Up the LaCie Box
.