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4big Quadra USB 3.0 User Manual
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A: Disk space will not be reclaimed until the file is completely erased. To remove the files forever, empty your
trash/recycle bin.
Q: Why is the volume capacity less than advertised on my storage?
A: After formatting, the available capacity of a drive will show less than advertised on the box. The difference is
based upon how capacity is viewed by the operating system. For example, a hard drive that can store
500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on the
manufacturer’s box. The operating system uses slightly different math, dividing 500,000,000,000 by
1,073,741,824 to equal 466GB.
Mac Users
Problem: The drive isn't appearing on my computer.
Q: Is your Finder configured not to show hard drives on the desktop?
A: Go to your Finder and check if Preferences > General tab > Show these items on the desktop: and
then Hard Disks is selected. If not, go on to the next topic.
Q: Is the drive listed in Device Manager but not in my Finder?
A: Make sure you formatted your product correctly. Refer to
for information.
Q: Did you follow the correct installation steps?
A:
Review the installation steps (
).
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Make sure that the power supply is connected to a functioning power outlet or power strip, and that the power
■
button on the 4big and the power strip (if applicable) is turned on.
Check both ends of the interface cable to make sure they are fully seated in their respective ports.
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Try disconnecting the cable then wait 10 seconds before reconnecting it.
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If the drive is still not recognized, restart your computer and try again.
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Windows Users
Problem: The drive isn't appearing on my computer.
Q: Are both ends of the USB 3.0 cable securely attached?
A:
Only use a USB 3.0 cable.
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Check both ends of the cable to make sure they are fully seated in their respective ports.
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