WARRANTY INFORMATION
Please read this page carefully in order to understand your warranty rights and responsibilities.
If your product's warranty is still valid and you wish to receive support, please contact LaCie technical
1.
support. In order to do this, you must first create an account
here
.
LaCie discourages customers from performing repairs to the product that are not explained in this manual.
2.
Please contact LaCie technical support before performing hardware repairs.
3.
Please save your packaging. If LaCie technical asks you to send the product for servicing, it must be returned
4.
in its original packaging.
If LaCie technical asks you to send the product for servicing, first remove the drives and any post-factory
5.
components (RAM, riser card, PCIe card, etc.) you have installed. Note that if you send drives with the chassis,
they will be reformatted and all data erased unless data recovery is a part of the service rendered.
Note:
It's possible to purchase a warranty upgrade for this product. Upgrades entitle you to a warranty
extension up to five years and other benefits such as Advanced Care Option or data recovery. Refer to
www.lacie.com/warranties
for details.
LaCie offers first-rate service and support through our generous three-tiered warranty policy. Our 1-, 2- and
3-year policies include comprehensive, complimentary web-based resources, expert in-house technical support,
and worldwide repair and/or replacement coverage. To benefit from this warranty, please contact LaCie Support
at
www.lacie.com/us/support/index.htm
where you can find online support and contact information. You may
also contact representatives at the original point of purchase who will be able to help guide you. Warranties
vary depending on the product:
1-Year Limited Warranty - Accessories*
■
2-Year Limited Warranty - Personal storage (USB flash keys, hard drives and optical products), speakers, hubs*
■
3-Year Limited Warranty - Professional storage (DAS, NAS, rackmounted solutions and optical products) and
■
professional monitors
5-Year Limited Warranty - Enterprise class storage*
■
3-Year LaCie Advance Care Option (sold separately)* *
■
For a detailed list of product warranties, go to
products/warranty.htm
.
A LaCie limited warranty is included with all
protection plans
. Please read the terms and conditions below.
LACIE LIMITED WARRANTY POLICY
LaCie (“LaCie”) warrants, to the original purchaser, that this equipment shall be free of defects in materials and
workmanship for a period of one (1), two (2), three (3), or five (5) years, depending on the model, from LaCie's
date of original shipment when the equipment is used normally and is properly serviced when needed. If you
discover a defect covered by the warranty set forth above, your sole and exclusive remedy will be for LaCie, in
its sole discretion to (i) repair or replace the product at no charge to you; or, if a repaired unit or replacement
product is not available, (ii) to refund the current market value of your product. You acknowledge and agree
that replacement product, at the sole option of LaCie, may be a new product or a remanufactured product. In
order to receive the remedy set forth above, you must return the product during the warranty period and
include with each returned product (i) a copy of your original purchase invoice to verify your warranty; (ii) a
Return Material Authorization number; (iii) your name, address and telephone number; (iv) a copy of the bill of
sale bearing the appropriate LaCie serial numbers as proof of date of original retail purchase; and (v) a
description of the problem. The customer must pay all transportation costs for a returned product. The product
will need to be returned to LaCie within the country of original retail purchase. This warranty applies only to
LaCie
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