Getting Help
2
front button for more than four seconds, then release it. Once off, restart the product by pushing and
immediately releasing the front button. Note that this is not recommended as it may result in data loss.
The 4big Rack Office is overheating.
A: If the ambient temperature is below 95˚F/35˚C and the fan output is cleared, you may have one or several
malfunctioning fans. Contact LaCie support for confirmation, then send your product to LaCie for fan repair.
The 4big Rack Office encounters frequent system failures.
Q: Have you set up a backup of your server onto a direct-attached storage (DAS) device?
A: You can perform a Server Recovery following the procedure explained in the
. This brief also
explains how to create a backup of your server. Note that even if you did not set up a backup onto a DAS, you
can always reset your 4big Rack Office to factory settings using to the recovery DVD provided.
My backup is taking a long time.
A: The first backup includes all of your data and could take up to several hours depending on how much data is
stored on your computer. Subsequent backups will only include modified files (incremental backup) and should
dramatically reduce the backup time.
I'm receiving a security certificate error in my browser when I access the web admin.
Q: Are you accessing web admin from a computer where Windows Connector is not installed?
A. If Windows Connector is not installed on you computer, you can connect to the web admin, but you will
receive an invalid security certificate warning.
Where can I check my software version and how can I proceed for updates?
A. Navigate to Help > About. If your unit is connected to the Internet, you will receive a notification with a
corresponding web link in the dashboard alert bar. Please refer to the appropriate Technical Brief.
Why do I receive the message “Can only partially assess the heath of this computer”?
Q: Have you installed the latest Windows updates on your computer?
A. To ensure you can properly monitor the status of your computer, the latest Windows components must be
installed on your Windows OS. Make sure your OS is up to date as well as optional software updates available
from Microsoft.
