Getting Help
1
GETTING HELP
If you are having issues with your product, first consult the troubleshooting topics below. If the problem persists,
refer to
to understand your warranty rights and responsibilities.
Note: LaCie is dedicated to providing high quality products that enrich the lives of our customers. To help
LaCie offer the best customer support, we encourage you to create an account and register your product at
www.lacie.com/us/mystuff/login.htm? logout&rtn=mystuff
. You can give us important feedback as well as
receive updated information on your LaCie device.
TROUBLESHOOTING TOPICS
The 4big Rack Office won't turn on.
Q: Can you confirm that the 4big Rack Office is receiving power?
A: Make sure the power cord is properly connected, then push the power button until the power LED turns ON.
Q: Have you connected a USB storage device?
A: The 4big Rack Office may be attempting to boot from it. Unplug the device and retry to reboot the system.
Q: Has one of the drives storing the operating system failed?
A: Check
Q: Does the motherboard battery need to be replaced?
A: A non-functioning motherboard battery could prevent the system from booting. The best way to verify that
this is the problem is to connect a monitor, mouse, and keyboard to the 4big, and reboot. If the display reads
“CMOS Checksum Error”, the motherboard battery is probably the cause of the problem. Contact LaCie support
for confirmation and help.
Q: Is my power supply unit malfunctioning?
A: Connect a monitor, mouse, and keyboard, and turn your product on. If you don't see anything on the monitor,
that means that the problem may result from the 4big's internal power supply unit (PSU). Contact LaCie support
for confirmation, then return your product for PSU replacement.
The 4big Rack Office turns off when I connect a USB device.
A: Connect no more than three bus-powered USB devices and/or make sure that none of the devices is drawing
an inordinate amount of power.
Q: Did the product turn off as soon as the USB device and the 4big's USB port came into contact?
A: The USB device may have caused a short circuit. Unplug any USB devices you have connected since the
failure and reboot the product.
The 4big Rack Office is unresponsive.
Q: Have you tried to restart the system manually?
A: Shut down and restart the 4big Rack Office manually by pushing and immediately releasing the front button.
If nothing happens after a few minutes, then force the 4big Rack Office to turn off by pressing and holding the
