LaCie 4big Quadra Enterprise Class
• D
esign
by
n
eil
P
oulton
Contacting Customer Support
User Manual
page 29
Before You Contact Technical Support
1. Read the manuals and review section
4. Troubleshooting
.
2. Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the
troubleshooting checklist, and you still can’t get your LaCie drive to
work properly, contact us at
www.lacie.com
. Before contacting us,
make sure that you are in front of your computer and that you have
the following information on hand:
5. Contacting Customer Support
Information
Where to Find Information
1. LaCie hard drive serial number
Located on a sticker at the back of drive or on the original packaging
3. Macintosh/PC model
Mac users:
Click on the Apple icon in the menu bar and select
About This
Mac
.
Windows users:
Right click
My Computer
and select
Properties > General
.
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of other internal and external
peripherals installed on your computer
Mac users:
Click on the Apple icon in the finder bar and select
About This
Mac
. Select
More Info...
The Apple System Profiler will launch and will list your
internal and external peripherals.
Windows users:
Right click
My Computer
and select
Properties > Hard-
ware.
