LaCie 4big Quadra
• D
esign
by
N
eil
P
oulton
Troubleshooting
User Manual
page 34
Other Troubleshooting Topics
4.2.
Problem
Solutions
The 4big is not recognized by the
computer.
If there is no icon for the 4big on the desktop (Mac users) or in My Computer (Windows us-
ers):
Check the interface cable connection. Check both ends of the FireWire, eSATA or USB
✦
cables and make sure that they are fully seated in their respective ports. Try disconnect-
ing the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not
recognized, restart your computer and try again.
Make sure your computer meets the minimum system requirements for compatibility with
✦
the 4big Quadra. See section
1.1. Minimum System Requirements
for more informa-
tion.
Make sure the power supply is properly connected (see section
✦
2.2. Turn the 4big On
),
that the drive has been turned on by pressing the On/Off/Auto button the back of the
drive, and that the outlet the power supply is connected to is also turned on.
Make sure that the drive has been formatted properly. Please see section
✦
3.4. Format-
ting
.
The 4big is working slowly.
If other USB, eSATA or FireWire devices are connected to the same port or hub, disconnect
the other devices and see if the 4big’s performance improves.
The power supply is no longer func-
tional.
Replacement power supply cords are available for purchase on the LaCie Web page:
www.lacie.com
Installing New Firmware
4.3.
LaCie may periodically offer firmware updates for the 4big. Visit LaCie’s Web site,
www.lacie.com
, for the latest firmware update. For the
procedure, please contact LaCie technical support.
