LaCie Hard Disk
• D
esign
by
n
eil
P
oulton
Troubleshooting
User Manual
page
Problem
Question
Solution
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Is the drive connected to a
USB port on your computer, or
to a USB hub?
If your drive is connected to a USB port or hub, this is normal. A
Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed USB
2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate
at the slower USB transfer rates.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install
the drivers and re-install them.
Does your computer or oper-
ating system support Hi-Speed
USB 2.0?
See section
1.2. Minimum System Requirements
.
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Are you using Windows 98 SE
or Windows Me?
These systems are not supported; USB will not work with either Win-
dows 98 SE or Windows Me.
The drive turns on and
off when you turn your
computer on and off (USB
and FireWire connec-
tions).
This is normal. Your drive has an autoswitching power feature, which means that if your drive is connect-
ed to your computer, turning the computer on will automatically turn the drive on. Likewise, turning the
computer off will automatically turn the drive off. If you wish to power off the drive while it is connected to
your computer, first make sure that your computer is not accessing the drive and then follow the steps in
section
2.5. Disconnecting Your LaCie Hard Disk
. After you have disconnected the drive, flip the On/Off/Auto
button on the back of the drive to turn the drive off.
System fan is not running.
Confirm the outlet is powered, verify power connections, and try an alternate power cable. The fan on
the LaCie Hard Disk does not run continuously; it is activated at certain temperatures.