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USB to RS-422 / RS-485 Adapter   

                                                                                                                                                                                                                       

                                                                                                                                                                                                                       

 

29

Troubleshooting

 

1. 

Windows 2000 cannot find drivers for my device 

 

This error can occur if the VID and PID programmed into the device EEPROM do not match those listed in 
the INF files for the driver. The VID and PID programmed into   
the device EEPROM may be found by using the USBView utility from the FTDI web site. These can then be 
checked against the VID and PID e
ntries in the driver INF files. If they do not match, that driver cannot be 
installed for that device without either re-programming the device EEPROM or modifying the list of VID and 
PID numbers in the INF files. Please note that only your own company VID and PID or FTDI's VID (0x0403) 
and FTDI PID issued for use by your company should be used in the EEPROM and INF/INI files.

 

 

2.    Windows 2000 forces a reboot after installing a device   

This problem can occur if an application is accessing a file while the New Hardware Wizard is trying to copy 
it. This usually occurs with the FTD2XX.DLL file. Selecting   
not to restart the computer then unplugging and re-plugging the device may allow the device to function 
properly without restarting. Restarting the machine will allow the device to work correctly.   

 

3. 

Driver installation fails and Windows 2000 gives error code 10

 

 
Windows error code 10 indicates a hardware error or failed driver installation. This   
error may appear if a device has insufficient power to operate correctly (e.g. plugged into a bus powered hub 
with other devices), or may indicate a more serious hardware problem. Also, it may be indicative of USB root 
hub drivers being incorrectly installed. Please refer to the example schematics on the FTDI web site for 
standard device configurations.   

 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Содержание RS-422

Страница 1: ...USB TO RS 422 RS 485 Adapter User s Manual UTS 422 UTS 485 UTS M12 UTS M14 DB 9 Connector UTS 422TB UTS 485TB Terminal block Connector UTS 200J UTS 200J2 UTS 200J5 RJ 11 Connector...

Страница 2: ...struction 19 Troubleshooting 21 Windows 2000 Installation Guide 22 Uninstalling Instruction 27 Troubleshooting 29 Windows CE Installation Guide 30 Troubleshooting 32 Windows XP Installation Guide 37 U...

Страница 3: ...ntrols etc System Requirements Windows 98 ME 2000 XP Vista 7 8 8 1 10 Windows Server 2003 2008 2008R2 2012 2012R2 WinCE V4 2 V7 0 Mac OS 8 x 9 x 10 x Linux Kernel 1 5 0 or above The system is equipped...

Страница 4: ...Housing Plastic RJ 11 Connector Model No UTS 200J2 UTS 200J5 UTS 200J Chipset FTDI Device Interface RS 422 RS 485 RS 422 RS 485 Compliant USB Version USB 1 1 2 0 Data transfers rate 300 to 3M baud Sel...

Страница 5: ...22 DB 9M Pin Description 1 TX 2 TX 3 RX 4 RX 5 GND 6 RTS 7 RTS 8 CTS 9 CTS DB 9 DB 9 1 TX RX 4 2 TX RX 3 3 RX TX 2 4 RX TX 1 5 G G 5 6 RTS CTS 9 7 RTS CTS 8 8 CTS RTS 7 9 CTS RTS 6 RS 485 DB 9M Pin De...

Страница 6: ...Description 1 TX 2 TX TX 3 RX 4 RX RX 5 G GND 1 TX RX 3 2 TX RX 4 3 RX TX 1 4 RX TX 2 5 GND GND 5 1 D D 1 2 D D 2 D 3 D 4 Pin Definition Description 1 D 2 1 D 3 D 4 2 D 5 G GND 1 D 2 D 3 D D 3 4 D D...

Страница 7: ...485TB Loopback Jumper Pin J6 J7 Function Status Setting Jumper Plugged Jumper Un Plugged OFF Default Setting Jumper Un Plugged Jumper Plugged ON UTS 485TB Termination Resistor 120 Jumper Pin J1 Funct...

Страница 8: ...RX RX TX 5 4 2 3 RJ 11 TX RJ 11 TX Point to Point RS 422 Full Duplex Mode PIN2 RX PIN3 RX PIN4 TX PIN5 TX RS 485 Half Duplex Mode PIN4 D PIN5 D 7 RJ 11 RJ 11 RJ 11 D D 4 5 PC 1 Point to Point 4 5 D D...

Страница 9: ...r Plugged Setting ON Default Jumper Un Plugged Setting Jumper Un Plugged OFF UTS 200J UTS 200J5 Loopback J6 J7 Jumper Pin Function Status N B Termination Resistors Loopback alteration available for mo...

Страница 10: ...he device into host computer And then it will pop up Installing device driver software from the taskbar of the screen Fig 1 Click and connect to the Windows Update 2 It will check your computer OS and...

Страница 11: ...Ports COM LPT the other one shows USB Serial Converter under Universal Serial Bus Fig 5 is busy on access databank of Microsoft s Support link Please try again or install driver of CD ROM 3 Check you...

Страница 12: ...he FTDI Driver Package river can be installed through the FTDI driver package of the CD ROM provided 1 Double click Setup_v2 12 00 WHQL Certified For Windows OS_x86 x64 exe D D 2 It will pop up FTDI C...

Страница 13: ...USB to RS 422 RS 485 Adapter 12 3 Extracting Files 4 Click Next to continue...

Страница 14: ...USB to RS 422 RS 485 Adapter 13 5 Select I accept this agreement and click Next 6 The Device Driver Installation Wizard will detect your computer OS and install the applicable driver automatically...

Страница 15: ...those installed already the original drivers need to be uninstalled Please refer to ownload the latest available drivers from the FTDI website and unzip them to a location on your d New Hardware Wiza...

Страница 16: ...r for your device Recommended as shown below and then click Next S locate the driver files Once the files have been located click Next to proceed with the installation Check the box next to Specify a...

Страница 17: ...he driver being installed does not have Microsoft WHQL signature files CAT files the wizard will request a driver disk to attempt to find them Click OK on the Insert Disk message box The following win...

Страница 18: ...converter and proceed to the COM port emulation driver Under Windows 98SE the COM port emulation driver will be automatically installed from the same location as the serial converter driver However if...

Страница 19: ...s by type The device appears as an additional COM port with the label USB Serial Port Please note 1 For multiple port converter each port has to be installed with the driver individually i e you have...

Страница 20: ...vices that are attached to the PC Open the Add Remove Programs utility located in Control Panel Add Remove Programs Select FTDI USB Serial Converter Drivers from the list of installed programs Click t...

Страница 21: ...USB to RS 422 RS 485 Adapter When the uninstaller has finished removing the device from the system the caption on the Cancel button will change to Finish Click Finish to complete the process 20...

Страница 22: ...arting Restarting the machine will allow the device to work correctly 3 Driver installation fails and Windows 98SE gives error code 10 Windows error code 10 indicates a hardware error or failed driver...

Страница 23: ...d to be uninstalled Please refer to the uninstalling instruction Download the latest available drivers from the FTDI web site and unzip them to a location on your PC Connect the device to a spare USB...

Страница 24: ...USB to RS 422 RS 485 Adapter Check the box next to Specify a location and uncheck all others as shown below Clicking Next displays a dialog box for you to enter to the location of the drivers 23...

Страница 25: ...alog box Locate the folder containing the latest drivers downloaded from the FTDI web site above and click Open then click OK The PC auto selects the correct INF file in this case FTDIBUS INF Once Win...

Страница 26: ...en display a message indicating that the installation was successful Click Finish to complete the installation for the serial converter driver for this port of the device The COM port emulation driver...

Страница 27: ...nal COM port with the label USB Serial Port Please note 1 For multiple port converter each port has to be installed with the driver individually i e you have to repeat this installation procedure 2 ti...

Страница 28: ...fere with future installations Disconnect any devices that are attached to the PC Open the Add Remove Programs utility located in Control Panel Add Remove Programs Select FTDI USB Serial Converter Dri...

Страница 29: ...USB to RS 422 RS 485 Adapter 28...

Страница 30: ...EEPROM and INF INI files 2 Windows 2000 forces a reboot after installing a device This problem can occur if an application is accessing a file while the New Hardware Wizard is trying to copy it This...

Страница 31: ...DA If the PDA requires a host adaptor e g USB host cable presentation pack or Compact Flash host card make sure that it is connected and installed before proceeding Connect the FTDI device to a host U...

Страница 32: ...idually i e you have to repeat this installation procedure 2 times 2 port converter or 4 times for 4 port converter 2 If you have any difficulties with the drivers we provided in this CD you may downl...

Страница 33: ...t is not installed correctly Many PDAs require some form of adaptor USB host cable presentation pack or Compact Flash USB host card to provide the USB host capability that FTDI devices require 2 Error...

Страница 34: ...red for some platforms The required driver files are not in the Windows directory The driver file is in the wrong binary format 4 Unidentified USB Device appears each time the driver name is entered T...

Страница 35: ...at comes with Embedded Visual C or a suitable registry editor on the Windows CE device itself to check for the registry settings Tools Remote Registry Editor With ActiveSync running connect to your de...

Страница 36: ...the bold red entries in the following line in the ftd2xx inf file FtdiHw FTDI Dual device FTDI USB VID_0403 PID_6010 For the VCP drivers edit the bold red entries in the following line in the FTDIPORT...

Страница 37: ...ton bit in the configuration settings 6 Bytes missing or data corrupt This can occur when a host driver fails to send vendor commands properly which can result in the device running at a different Bau...

Страница 38: ...ry under Windows XP SP 2 if configured to ask before connecting to Windows Update Windows XP SP 2 can have the settings for Windows Update changed through Control Panel System then select the Hardware...

Страница 39: ...ure 2 2 Figure 2 3 If Windows XP is configured to warn when unsigned non WHQL certified drivers are about to be installed the message dialogue shown in Figure 2 4 will be displayed unless installing a...

Страница 40: ...ation was successful Figure 2 6 Click Finish to complete the installation for the first port of the device The Found New Hardware Wizard will launch automatically to install the COM port emulation dri...

Страница 41: ...vanced as shown in Figure 2 8 below and then click Next Select Search for the best driver in these locations and enter the file path in the combo box C CDM 2 02 04 in figure 2 9 below or browse to it...

Страница 42: ...he message dialogue shown in Figure 2 10 will be displayed unless installing a Microsoft WHQL certified driver Click on Continue Anyway to continue with the installation If Windows XP is configured to...

Страница 43: ...2 12 Click Finish to complete the installation for the first port of the device Open the Device Manager located in Control Panel System then select the Hardware tab and click Device Manger and select...

Страница 44: ...USB to RS 422 RS 485 Adapter Figure 2 12 Figure 2 13 43...

Страница 45: ...and 64bit systems the developer must be able to detect which version of DPInst is required for the system the driver is being installed on For more information on DPInst see the FTDI Windows Driver I...

Страница 46: ...idually i e you have to repeat this installation procedure 2 times 2 port converter or 4 times for 4 port converter 2 If you have any difficulties with the drivers we provided in this CD you may downl...

Страница 47: ...e g oem10 pnf and oem11 pnf Driver files are located in the Windows System32 and Windows System32 Drivers directories Some points to note about this uninstallation method If the VCP driver has been in...

Страница 48: ...e This problem can occur if an application is accessing a file while the New Hardware Wizard is trying to copy it This usually occurs with the FTD2XX DLL file Selecting not to restart the computer the...

Страница 49: ...f the driver can be installed if available or the driver signing options can be changed to either warn or ignore to allow the installation to complete To change the current driver signing setting go t...

Страница 50: ...connect to the Windows Update website and install any suitable driver it finds for the device in preference to the driver manually selected If no suitable driver is automatically found then the follow...

Страница 51: ...USB to RS 422 RS 485 Adapter Select I don t have the disk Show me other options The next screen will appear 50...

Страница 52: ...my computer for driver software advanced The next screen will appear Browse to the folder where the CDM driver has been stored when uncompressed and press Next The example shown above uses a folder on...

Страница 53: ...important to determine which COM port has been assigned to the device for configuring the application that will use the device Open the Device Manager located in Control Panel System then select the...

Страница 54: ...ed with the driver individually i e you have to repeat this installation procedure 2 times 2 port converter or 4 times for 4 port converter 2 If you have any difficulties with the drivers we provided...

Страница 55: ...is device on the uninstall dialog box Windows 2000 XP and Server 2003 do not have this check box so driver files and OEM INF and PNF files must be removed manually or by using a custom application Som...

Страница 56: ...elves 2 Devices not shown in Device Manager for uninstalling Devices that have been installed on a system but are not currently available are referred to as phantom devices These devices are not usual...

Страница 57: ...n continue installation by selecting Install this driver software anyway 4 Driver will not install on VISTA x64 VISTA x64 OS will only allow certified drivers to be installed The certified driver supp...

Страница 58: ...FTDI web site and save it to the hard disk The driver is now available in disk image dmg format Run the installer by double clicking on the FTDIUSBSerialDriver dmg icon Click Continue to proceed with...

Страница 59: ...serial number or for unserialized devices a location string that depends on which USB port your device is connected to The Terminal application can be launched by selecting Go Applications Utilities...

Страница 60: ...USB to RS 422 RS 485 Adapter Click OK and select Network Port Configurations from the show list The new port can be enabled from this screen by checking the on box and clicking Apply Now 59...

Страница 61: ...r each user If you do not know the required details contact your Internet service provide Please note 1 For multiple port converter each port has to be installed with the driver individually i e you h...

Страница 62: ...the following commands at the command prompt cd System Library Extensions rm r FTDIUSBSerialDriver kext cd Library Receipts rm r FTDIUSBSerialDriver kext The driver will then be removed from the syste...

Страница 63: ...select the appropriate device from the USB Device Tree In the screen shot below from OS 10 3 the device has a device ID given by Vendor Name FTDI Product ID 24577 6001 A Vendor Name of FTDI is equival...

Страница 64: ...gh the device ID is Supported in FTDI USBSerial Driver An ownership or permissions problem is preventing the system from making the device accessible Check that the driver is owned by root and wheel T...

Страница 65: ...r any loss of profit or any other commercial damage including but not limited to special incidental consequential or other damages No part of this document may be reproduced or transmitted in any form...

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