17
Quick Reference for Troubleshooting
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If you are having trouble with your phone with the Iridium Adapter, check the following list of symptoms. If you cannot solve the problem yourself, contact
Service Information Window.
Symptom
No power
Battery does not recharge
SIM error (displayed on LCD panel on phone unit)
PIN error (displayed on LCD panel on phone unit)
PUK error (displayed on LCD panel on phone unit)
Cannot make any calls
Cannot make international calls
Cannot answer calls
Ringer muted
Cannot forward calls
Message memo feature does not work
Cannot record messages
Cannot create new Phone Book entry
Possible cause
• Battery low
• Battery loaded incorrectly
• Battery not correctly connected to AC charger
• Battery expired
• SIM card inserted incorrectly
• SIM card dirty
• SIM card damaged
• PIN code entry failed 3 times in succession
• PUK code entry failed 10 times in succession
• Wrong number
• Antenna not extended
• Outgoing calls barred
• Maximum cumulative time-charge exceeded
• Weak signal
• Defective SIM card
• Phone number with no leading "+" and country
code
• Weak signal
• Incoming calls barred
• Ringer disabled
• No phone number entered as destination.
• Too many or long messages recorded
• Phone Book full
User response
• Charge battery immediately
• See page 10 to click battery into place
• See page 12 to connect battery correctly
• Replace with new battery
• Check your SIM card
• Refer to the owner's manual for your phone
• Refer to the owner's manual for your phone
• Dial correct phone number
• Extend antenna
• Refer to the owner's manual for your phone to
cancel outgoing call barring
• Refer to the owner's manual for your phone to
reset maximum cumulative time-charge
• Check signal strength icon on LCD panel
• Check SIM card
• Enter "+" and country code (See page 18).
• Check signal strength icon on LCD panel
• Refer to the owner's manual for your phone to
cancel outgoing call barring
• Refer to the owner's manual for your phone to
enable ringer
• Refer to the owner's manual for your phone to set
destination phone number
• Refer to the owner's manual for your phone
• Edit Phone Book, e.g., by deleting, to free up more
entry space