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FAQs MA2000w

Where is the Serial Number
located for the MA2000w?

Open the Multi-Purpose Tray to

find the Serial Number.

It will be a white label that

looks like a barcode.

Note:

The serial # is also located in the

upper right corner on the printed status
page.

Содержание MA2000w

Страница 1: ...kyoceradocumentsolutions us Frequently Asked Questions MA2000w ...

Страница 2: ...work Setup Tool 12 How do I Configure Network Connection Using the Push Button 14 How do I install the Windows Print Driver for my MA2000w 15 How do I use Quick Scan Scan to PDF Scan to Email Scan to Folder 21 How do I Install Software in Mac Computer 23 My MA2000w has poor image quality 26 How do I replace my Drum Unit 28 My MA2000w displays an error indication 31 My MA2000w does not turn ON 33 W...

Страница 3: ...erial Number located for the MA2000w 1 Open the Multi Purpose Tray to find the Serial Number 2 It will be a white label that looks like a barcode Note The serial is also located in the upper right corner on the printed status page ...

Страница 4: ...nt tool under supplies A report can be printed by pressing and holding the Mode Select key A report to be printed can be selected with the pressing length Pressing for 3 seconds Prints the status page Pressing for 10 seconds Prints the network status page MA2000 MA2000w Pressing for 20 seconds Prints the event log page Note Attention indicator blinks once at each of 3 10 20 seconds after starting ...

Страница 5: ...p cover 2 Push the toner cartridge lock button and then lift the toner cartridge out of the machine Note Put the old toner cartridge in the plastic bag supplied with the new toner kit and discard it later according to the local code or regulations for waste disposal ...

Страница 6: ...e the new toner cartridge out of the toner kit Shake the new toner cartridge at least 5 times as shown in the figure in order to distribute the toner evenly inside the container 4 Remove the cover from the toner cartridge ...

Страница 7: ...xt press the levers on both ends of the toner cartridge until they click 6 Close the top cover IMPORTANT If you install the toner cartridge and switch the power ON a screen with two bars rotating is shown on the display on the operation panel Once 01 appears in the display on the operation panel toner installation is complete ...

Страница 8: ...ettings to be accessed When KYOCERA Client Tool is installed the following utilities are installed For more information download the Client tool operation guide Status Monitor Preset Tool Configuration Maintenance Menu You can also use KYOCERA Client Tool to order toner download printer drivers access KYOCERA NetViewer open the company website and view machine documentation For more information do...

Страница 9: ... results use High Quality Multipurpose Paper within Kyocera s guidelines as outlined Paper Weight 64 to 105g m2 20lb to 28lb Paper Type Plain Preprinted Bond Recycled Rough Letterhead Color Prepunched High Quality Custom 1 8 Paper Size Letter Legal Custom Width 5 8 Length 5 8 14 ...

Страница 10: ...ange paper size in the MA2000w 1 Open the KYOCERA Client Tool Click Start button on the Windows Kyocera KYOCERA Client Tool 3 Select Device Configuration 4 Select OK 1 Open the top cover 1 Open the top cover 1 Open the top cover ...

Страница 11: ...FAQs MA2000w 11 5 Select the Paper size drop down and choose the paper you have in the paper tray 6 Press OK ...

Страница 12: ...the machine connect the computer with the machine locally The connection method is wired connection via USB cable 1 Connect the machine with a computer via USB cable when the machine is powered on 2 Turn on the computer 3 Open the KYOCERA Client Tool 4 Click Start button on the Windows Kyocera KYOCERA Client Tool 5 Click the Wireless Network settings tab Wireless Network Setup Tool ...

Страница 13: ...ect the check boxes of functions you want to use with Wireless Network connection and click Finish The network between this machine and the computer is configured Note Event if show Setup Complete If you have the problems communicating with the access point please check that access point information you set is correct To reconfigure the settings uninstall the drivers and utilizes and reinstall the...

Страница 14: ... 2 Press Wireless Network on the operation panel of the machine The wireless network indicator flashes 3 Press the push button on the router 4 The network between this machine and the router is configured If the network connection between this machine and the router is complete Wireless Network will light up 5 Install the printer driver for wireless network connection on your computer ...

Страница 15: ...erating systems including Windows 7 Windows Server 2008 R2 and Windows Server 2008 a security message appears To proceed with the installation allow the installer to make changes to your computer For more information on Microsoft Windows support policy go to the Microsoft Support website Downloading and installing from the website 1 Enter https kyocera info to the browser s address bar or location...

Страница 16: ...eement Click Agree to contract and download if there is no problem An installer of the selected software will be downloaded 6 Double click the downloaded installer to launch Follow the guidance on the screen to install the software Note Installation on Windows must be done by a user logged on with administrator privileges If the user account management window appears click Yes Allow ...

Страница 17: ...ed from our website 1 Launch a web browser 2 Enter https kyocera info to the browser s address bar or location bar 3 Enter and search the product name and select this product from the candidate list 4 Change the selected operating system and its language setting as needed 5 Click Web installer ...

Страница 18: ...m A web installer will be downloaded 7 Double click the downloaded installer to launch Note Installation on Windows must be done by a user logged on with administrator privileges If the user account management window appears click Yes Allow 8 Read the license agreement Click Accept if there is no problem ...

Страница 19: ...ected unless it is on If the computer fails to detect the machine verify that it is connected to the computer via a network or USB cable If a desired is not displayed select Add custom device to directly select the device you want to use Note Softwares recommended to install have in their checkboxes by default Configure them as needed ...

Страница 20: ...tallation Click Next Finish to finish the installation wizard If a system restart message appears restart the computer by following the screen prompts This completes the printer driver installation procedure Note If the Windows security window appears click install this driver software anyway If the Microsoft NET Framework installation screen is displayed click Yes to install it ...

Страница 21: ...n PDF format The folder is specified after scanning Scan to Email Attaches the scanned image to a new E mail message Scan to Folder Saves the scanned image to a specified folder 1 Place the originals on the glass 2 Activate the TWAIN compatible application 3 Select the machine using the application and display the TWAIN screen Note For selecting the machine see the Operation Guide or Help for each...

Страница 22: ...FAQs MA2000w 22 4 Select scanning settings in the TWAIN screen that opens The settings that appear in the TWAIN screen are as follows ...

Страница 23: ... installing from the website Note Installation on MAC OS must be done by a user logged on with administrator privileges 1 Launch a web browser 2 Enter https kyocera info into the address bar 3 Enter and search the product name and select this product from the candidate list ...

Страница 24: ...ac Printer Driver x x and later An installer of the selected software will be downloaded 5 Install the Printer Driver 6 Double click to launch the downloaded installer 7 Install the printer driver as directed by the instructions in the installation software This completes the printer driver installation ...

Страница 25: ... Open System Preferences and add the printer 2 Select Default and click the item that appears in Name and then select the driver in Use The selected machine is added Note When using an IP connection click the IP icon for an IP connection and then enter the host name or IP address The number entered in Address will automatically appear in Name Change if needed ...

Страница 26: ... control testing to maintain quality Cleaning the Charging wire 1 Follow the procedures to remove the Toner Container and the Drum Unit 2 On the drum unit slide the main charger cleaner gray back and forth 2 or 3 times to clean the charger wire then return it to its original position CLEANER HOME POSITION The use of non genuine toner cartridges may cause failure We will not be liable for any damag...

Страница 27: ...er cleaning make sure you restore the main charger cleaner to its left side home position 3 Replacing the paper with new paper from a sealed pack may improve Image Quality 4 In some cases Toner may clump to one side of the unit Remove the Toner Container and shake the toner container from side to side several times ...

Страница 28: ...eaches 10 000 the Attention Indicator flashes This indicates that you need to replace the drum unit The client tool will also tell you the remaining life of the unit 1 Open the top cover 2 Push the toner cartridge lock button and then lift the toner cartridge out of the machine ...

Страница 29: ... slots in the machine After that press the drum unit levers down until they click Note Put the old drum unit in the plastic bag supplied with the new drum kit and discard it later according to the local code or regulations for waste disposal Note Put the old drum unit in the plastic bag supplied with the new drum kit and discard it later according to the local code or regulations for waste disposa...

Страница 30: ... machine After that press the levers on both ends of the toner cartridge until they click 7 Close the top cover Note If you hear a noise after closing the top cover remove frum unit and toner cartridge and set them again Press and hold Stop And Mode Select key for 5 seconds to stop the Attention indicator from flashing ...

Страница 31: ...of the machine If the Attention indicator is lit or flashing and an error code appears in the display on the operation panel check the KYOCERA Client Tool or Status Monitor Note If the indicators light or flash repeatedly in manners not described above a service error has probably occurred Turn off Main Power unplug the power cord and then plug the power cord black in and turn on Main Power This m...

Страница 32: ...FAQs MA2000w 32 ...

Страница 33: ...nter is plugged into a working outlet Try plugging in another device to see if it powers on 4 Try a different power cord if available What do the different led panel indications mean on my MA2000w This device has a 2 digit 7 segment indicator which will change depending on certain conditions Note When the error code is displayed for more details refer to Error Messages in the operation Guide Kyoce...

Страница 34: ...per jam location If paper jams in the paper transport system or no paper sheets are fed at all the machine automatically goes offline and the Attention indicator will flash Remove the paper jam After removing the paper jam the machine will resume printing Kyocera Client Tool can indicate the location of the paper jam the component where the paper jam has occurred ...

Страница 35: ...error to open the troubleshooting page on our website Paper jam Replace toner Replace drum Paper Jam A 1 Remove any jammed paper Do not reuse jammed papers If the paper tears during removal be sure to remove any loose scraps of paper from inside the machine Scraps of paper left in the machine could cause subsequent jamming 2 Remove any partially fed paper Open the top cover Open the paper stopper ...

Страница 36: ...FAQs MA2000w 36 Paper Jam B 1 Open the top cover 2 Push the toner cartridge lock button and then lift the toner cartridge out of the machine 3 Pull the drum unit lever up and remove the drum unit ...

Страница 37: ...inside the machine is hot Do not touch it as it may result in a burn injury Note The drum is sensitive to light Never expose the drum unit to light for more than five minutes 5 Return the removed drum unit to its position aligning the guides at both ends with the slots in the machine After that press down the drum unit lever until they click ...

Страница 38: ...il they click 7 Close the top cover The machine warms up and resumes printing Note If you hear a noise after closing the top cover remove drum unit and toner cartridge and set them again Paper Jam C Remove any partially fed paper from the cassette Check to see if paper is loaded correctly If not reload the paper Press Stop to clear the error and the printer warms up and resumes printing ...

Страница 39: ...s applications and consultative services which enable customers to optimize and manage their document workflow reaching new heights of efficiency With professional expertise and a culture of empathetic partnership the objective of the company is to help organizations put knowledge to work to drive change Kyocera Document Solutions Inc is a group company of Kyocera Corporation Kyocera a leading sup...

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