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Give the Welcome Kit to the customer and
explain how to use the product. Also be sure the
customer understands the following:
• The receiver(s) must be activated before it can
decode satellite TV signals (see Figure 24).
• The antenna must have a clear view of the
southern sky to receive satellite TV. Common
causes of blockage include trees, buildings,
overpasses, and mountains (see Figure 25).
The system will not work inside a garage.
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• Heavy rain or snow might temporarily
interrupt satellite reception.
• Clean the antenna periodically. Dirt buildup
can affect satellite TV reception.
•
(DISH 1000 modes)
You may need to change
the operating mode when traveling between
•
(DISH 1000/129 mode)
If you don’t have a
Master Receiver Selector installed, DISH
1000/129 mode is limited to stationary use
only. Also, before you turn on the antenna,
you must first select satellite 119 and
transponder 17 at the receiver’s “Point Dish/
Signal Strength” screen (press MENU, 6, 1, 1).
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit
or refer to the
Product Registration Form for details.
• The vehicle must be located within the
selected satellite’s footprint in order to
receive its signals. To view satellite coverage
• If you need to paint the radome, use only
non-metallic automotive paint without a
primer coat. Paint containing metal will block
satellite signals and impair reception.
• Refer to the
User’s Guide
for complete
operation and troubleshooting information.
Figure 24: Receiver Activation
Service:
Call to Activate:
DIRECTV
1-866-551-8004
(24 hours, 7 days a week)
DISH Network
1-866-399-8509
(Mon.-Fri., 8:30am - 5pm ET)
Bell TV
1-888-759-3474 (SKY-DISH)
(24 hours, 7 days a week)
Figure 25: Blockage Example
BLOCKED!
Educate the Customer
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