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Before you leave the vessel, test the system to
verify the antenna works properly. Then give the
Customer Welcome Kit to the customer and be
sure the customer understands the following:
• The receiver(s) must be activated before it can
decode satellite TV signals. Refer to Figure 28
for activation details for North America.
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and onboard equipment (see Figure 29).
Heavy rain or snow may also temporarily
interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect reception.
• The vessel must be located within the
selected satellite’s coverage area to receive its
satellite TV signals. To view satellite coverage
maps, visit
.
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
or refer to the
Product Registration Form for details.
• Refer to the
User’s Guide
for operation and
troubleshooting information.
WARNING
It is dangerous to watch TV while piloting a
vessel. While under way, the system is
intended for passenger entertainment only.
Figure 28: North American Receiver Activation Information
Service:
Call to Activate:
DIRECTV
1-866-551-8004
(24 hours, 7 days a week)
DISH Network
1-866-399-8509
(Mon.-Fri., 8:30am - 5pm ET)
Bell TV
1-888-759-3474 (SKY-DISH)
(24 hours, 7 days a week)
T
rac
V
ision
Figure 29: Example of Satellite Blockage
Educate the Customer
14
