Page 11 of 12 KINTRONIC LABS INC. ISO 9001:2015(E) QUALITY MANAGEMENT SYSTEM QP-835-083 Rev. A 2019-02-11
MAILING ADDRESS:
PO Box 845, Bristol, TN 37621-0845
SHIPPING ADDRESS:
144 Pleasant Grove Rd., Bluff City, TN 37681
PHONE:
+1 423 878-3141
e-mail:
website:
FACTORY SERVICE
Kintronic Laboratories, Inc.
Shipping Address: 144 Pleasant Grove Rd., Bluff City, TN 37618
Mailing Address: PO Box 845, Bristol, TN 37621
Phone: (423) 878-3141
12 MONTH LIMITED WARRANTY
Kintronic Laboratories, Inc. warrants each unit of its manufacture to be free from defects in material
and workmanship for a period of 12 months. Our obligation under this Warranty is limited to servicing and/or
replacing defective parts of any unit returned to our factory for that purpose, and to making good at our
factory any part or parts thereof, except those parts which normally wear out and have a short life, such as,
but not limited to, bulbs, fuses, belts, filter cartridges, semi-conductor devices, seals and wear items, within 12
months after shipment from our plant as determined by original invoice to the original purchaser.
Repaired materials and associated labor are covered for a 6 month period only on the work performed.
Similarly, repair parts sold separately are covered for a six month period and are limited to repair or
replacement of the part(s) at our plant.
The defective equipment must be brought to our attention in writing and must be returned to us only if we
have so authorized in writing, with round-trip transportation charges having been prepaid by buyer, for
examination and correction by us, if the defect is covered under this Warranty, as determined by our
inspection. If the defect has been caused by misuse, customer installation error, abnormal conditions of
operation, neglect, repair or attempted repair by anyone not authorized by Kintronic Laboratories, Inc., or if
the repairs are for ordinary, minor adjustments, calibration adjustments, and/or ordinary maintenance items,
the same are deemed not to be covered by this Warranty and will be repaired, corrected and/or replaced and
will be billed under the normal rate schedules of Kintronic Laboratories, Inc. In such case, an estimate will be
submitted by Kintronic Laboratories, Inc. to customer before such work is undertaken and a written
authorization to proceed will be required of buyer prior to initiation of repair functions.
If any fault develops, the following steps should be taken:
1. Notify us, giving full details of the difficulty, and include the model number and serial number, your name,
email, and telephone number. On receipt of this information, we will give you service instructions and/or
shipping instructions.
2. On receipt of shipping instructions, forward the unit, round-trip freight prepaid and insured to the factory
and repairs will be made at the factory subject to the foregoing.
Kintronic Laboratories, Inc. reserves the right to make changes in design at any time without incurring any
obligation to install same on units previously sold.
