18
Troubleshooting
Troubleshooting for Mover – Flexi/Mobi Pro Flexi
NOTE:
If the product does not work as intended, immediately contact Koval or your local
Koval representative for support.
PROBLEM
ACTION
Manually adjustable flexible base cannot be
opened or closed.
1 Check flexible base mechanism for
damage.
2 Immediately stop using the Mover –
Flexi/Mobi Pro Flexi and contact qualified
personnel.
Manually adjustable flexible base cannot be
opened or closed / noise present during
opening.
1 Check flexible base mechanism for
damage.
2 Immediately stop using the Mover –
Flexi/Mobi Pro Flexi and contact qualified
personnel.
Difficulties when maneuvering the Mover –
Flexi/Mobi Pro Flexi during transport.
1 Verify that all brakes are released.
2 Verify that all casters rotate and swivel
freely.
3 If the problem still persists, immediately
stop using the Mover – Flexi/Mobi Pro Flexi
and contact qualified personnel.
Rotating padded seats are difficult to open
or close.
Check for debris or hair in the seat pivot.
Clean, if needed.
NOTE:
If the problem cannot be solved by following the troubleshooting above, please
contact qualified personnel.
NOTE:
Before contacting our qualified personnel, be sure to prepare the serial number (SN)
or, alternatively, have the product next to you. You can find the SN on the product label
located on the inner side of the left mover leg (See Label placement section) or on the left
side of the plastic footrest. The delivery note or the invoice number can also be used to
identify your product. This identification number helps reduce waiting times and improves
service quality.
