Troubleshooting
Issue
Potential cause
Troubleshooting
Not working
Indicator is “OFF”
Power switch not turned on
Plug is loose
Turn on the power switch
Check plug and socket
The display shows E04 high
temperature
The display shows E06 high
pressure protection
The ambient temperature is too high
Condenser
or air filter
is dirty and
blocked
Normal working temperature 41-95°F
Clean the condenser
and air filter.
Ice defrost abnormal
Ambient temperature is too low
Defrost valve does not start normally
Ice thickness too thin or too thick
Normal working temperature range of 41-
95°F
Check and correct the defrosting valve
Check and correct ice thickness setting
Poor transparency of ice
cubes; ice cubes too thin or
incomplete
Ice thickness too thin
Water pressure too low
Water temperature too high
Inlet water valve does not work
Inlet water valve is dirty and blocked
Water leaking
Inlet water filter has not been
replaced for a long time
Check and correct ice thickness setting
Check that the water supply pressure is 1
18.75 psi to 80 psi;
Water temperature of 5-35 °C
Check and correct the inlet water valve
Check whether water leaks and correct
Check and correct the inlet water filter
Ice production take too long The condenser or air filter is dirty
High ambient temperature
Poor ventilation
Water temperature is too high
Clean the condenser and filter screen
Normal working temperature range of 41-
95°F
Check the environment around the ice
machine
Check the water supply temperature of 41-
95°F
Too much noise
The ice machine is not placed in a
leveled foundation or the ice maker
is not leveled.
Level the ice machine
