KONTRONIK DreamSpeed 1310, Техническое руководство

Страница: 75 / 76

Getting Help
6-3
6.2 RETURNING DEFECTIVE MERCHANDISE
Before returning any merchandise please do the following if your product malfunctions
:
1. Call our Technical Support department in Canada at (450) 437-5682 . Make sure you
have the following on hand: our Invoice #, your Purchase Order #, and the Serial
Number of the defective unit.
2. Provide the serial number found on the back of the unit and explain the nature of your
problem to a service technician.
3. The technician will instruct you on the return procedure if the problem cannot be
solved over the telephone.
4. Make sure that you receive an RMA # from our Technical Support before returning
any merchandise. Clearly write or mark this number on the outside of the package you
are returning. Please follow these instructions on how to request an RMA number:
i) Make a copy of the request form on the following page
ii) Fill it out and fax it to us.
5. Include the name and telephone number of a person whom we can contact for further
explanations if necessary when returning goods.
Where applicable, always include
all duty papers and invoice(s) associated with the item(s) in question.
6. When returning a unit.
i)
Ensure that the unit is properly packed. Pack it in a rigid cardboard box.
ii) Ship prepaid. We take care of insuring incoming units.
Kontron Inc.
616 Curé Boivin
Boisbriand, Québec
J7G 2A7 Canada