cPCI-MXS64 Technical Reference Manual
H-2
Returning Defective Merchandise
If your Kontron product malfunctions, please do the following before returning any
merchandise:
1) Call our Technical Support department in Canada at (450) 437-5682. Make
certain you have the following at hand:
•
The Kontron Invoice number
•
Your purchase order number
•
The serial number of the defective board.
2) Give the serial number found on the back of the board and explain the nature of
your problem to a service technician.
3) If the problem cannot be solved over the telephone, the technician will further
instruct you on the return procedure.
4) Prior to returning any merchandise, make certain you receive an RMA number
from Kontron’s Technical Support and clearly mark this number on the outside
of the package you are returning. To request a number, follow these steps:
•
Make a copy of the request form on the following page.
•
Fill out the form and be as specific as you can about the board’s problem.
•
Fax it to us.
5) When returning goods, please include the name and telephone number of a
person whom we can contact for further explanations if necessary. Where
applicable, always include all duty papers and invoice(s) associated with the
item(s) in question.
6) When returning a Kontron board:
i)
Make certain that the board is properly packed: Place it in an antistatic
plastic bag and pack it in a rigid cardboard box.
ii)
Ship prepaid to (but not insured, since incoming units are insured by
Kontron):
Kontron Inc.
616 Curé Boivin
Boisbriand, Québec
J7G 2A7 Canada
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
