9. Technical Support
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9.
Technical Support
For technical support, please contact our Technical Support department.
German headquarter Hotline:
Tel:
+49 (0)9461 950-104
Fax:
+49 (0)9461 950-200
e-mail:
Make sure you have the following information on hand when you call:
•
the unit part id number (P/No #),
•
and the serial number (S/No #) of the unit (provide the serial
number found on the type label, placed on the right side of the system).
Be ready to explain the nature of your problem to the service technician.
If you have questions about Kontron Embedded Computers or our products and services, you may reach us at the
aforementioned numbers, or at:
Kontron Embedded Computers GmbH
Oskar-von-Miller-Str. 1
85386 Eching
Germany
9.1.
Returning Defective Merchandise
Before returning any merchandise, please:
1.
Contact our Service and request an
RMA number (Return Material Authorization) by :
Fax:
(+49) 8165-77 412
e-mail:
2.
Make sure to receive an RMA number from Kontron Embedded Computers-Service before returning any
merchandise. Clearly write or mark this number on the outside of the package you are returning.
3.
Describe the device failure behavior.
4.
When returning goods, include the name and telephone number of a person whom we can contact for further
explanations if necessary. Where applicable, always include all duty papers and invoice(s) associated with the
item(s) in question.
5.
When returning a unit.
•
Ensure that the unit is properly packed in the original box.
•
Include a copy of the RMA form.
