Technical Support
PxV206 – 2U Platform – User’s Manual
45
Returning Defective Merchandise
Before returning any merchandise please do the following if your Kontron
Embedded Computers product malfunctions:
1.
Contact our Service and request an
RMA number (Return Material Authorization) by :
Fax:
(+49) 8165-77 311
E-mail:
2.
Make sure that you receive an RMA number from Kontron Embedded
Computers-Service before returning any merchandise. Clearly write or mark
this number on the outside of the package you are returning.
3.
Describe the device failure behavior.
4.
Include the name and telephone number of a person whom we can contact
for further explanations if necessary when returning goods. Where applicable,
always include all duty papers and invoice(s) associated with the item(s) in
question.
5.
When returning a Kontron Embedded Computers unit.
Ensure that the unit is packed in the original box.
include a copy of the RMA form.
