Könner & Söhnen HEAVY DUTY KS 11-2DE ATSR, Руководство пользователя

Страница: 39 / 41

38
WARRANTY TERMS:
HEAVY DUTY diesel generators are covered by an extended warranty of up to two years or 3,000 operating hours
(whichever comes first) subject to paid technical service at an authorized service center one year after purchase or
after 1,500 operating hours (whichever comes first). Product delivery for after-sales service shall be borne by the
buyer. Maintenance charges are determined by an authorized service center based on the results of diagnostics. The
warranty period of up to two years applies only if the warranty card has an entry of the planned maintenance. If the
planned maintenance has not been carried out, the warranty will period be 1 year.
Within the warranty period, the product owner is entitled to free repair of the defective product due to defect in
workmanship or materials used in production. Warranty service can be carried out only in authorized service centers
specified in the warranty card or on the official importer’s website www.ks-power.com.ua. The product is accepted
for repair .
WARRANTY DOES NOT COVER:
• If the user has failed to comply with the instructions in this manual.
• If the product features damaged or missing identification stickers or labels, serial numbers, etc.
• If product malfunction was due to improper transportation, storage and maintenance.
• In case of mechanical damages (cracks, chips, impact and fall marks, deformation of housing, power cord,
plug or any other components), including those resulting from the freezing of water (ice formation), provided
there are foreign objects inside the unit.
• If the product has been improperly installed and connected to the mains supply or misused.
• If the claimed malfunction cannot be diagnosed or demonstrated.
• If proper operation of the product can be restored following cleaning from dust and dirt, appropriate
adjustment, maintenance, oil change, etc.
• If the product is used for business related purposes.
• If faults are detected, which have been caused by product overload. Signs of overload are molten or
discolored parts as a result of high temperatures, damaged cylinder or piston surfaces, degraded piston rings or
connecting rod bushes.
• The warranty does not cover the failure of the product automatic voltage regulator due to careless handling
or mishandling.
• If faults are detected, which have been caused by instability of the user’s power grid.
• If there are faults caused by contamination or fouling such as contamination of the fuel, oil or cooling
system.
• If electrical cables or plugs show signs of mechanical or thermal damage.
• In the event of foreign liquids and objects, metal chips, etc. inside the product.
• If the malfunction is caused by the use of non-original spare parts and materials, oils, etc.
• If there are two or more faulty units that are not interconnected.
• If the damage was caused by natural factors such as dirt, dust, humidity, high or low temperature, natural
disasters.
• To quick-wear parts and components (spark plugs, nozzles, pulleys, filter and safety elements, batteries,
removable devices, belts, rubber seals, clutch springs, axles, manual starters, oils, gear).
• To preventive maintenance (cleaning, greasing, washing), installation and adjustment.
• If the product was tampered with, independently repaired or modified.
• In case of malfunctions resulting from normal wear and tear as a result of long-term use (end of life).
• If product operation was not stopped and continued after detecting a malfunction.
• Batteries supplied with equipment are covered by a warranty of three months.