FIREBOX OPERA
TIONS
v
Troubleshooting
Problems
Possible Causes
Solutions
1. No power, logs do not
glow.
2. Stove does not turn on
manually.
3. Flames are not moving
4. Flames are not visible
5. Heater is not turning off
6. Heater is not turning on
7. Not producing enough heat
8. Heater doesn’t work,
but Power and Heaters
switches are in the “ON”
position and thermostat is
set on the highest level.
9. Power cord gets warm
1. The unit does not have
power.
2a. No incoming power from
the electrical wall socket
or switches.
2b. Improper operation.
2c. Defective switch.
3a. Defective spinner motor.
3b. Spinner detached from
the motor.
4. Burnt out light bulb
5. Defective Thermostat
Switch
6a. Improper operation
6b. Defective switch
6c. Defective heater blower
motor
7a. Power strip/surge
protector/ extension cord
being used
7b. Location of unit
8. The thermal protector has
tripped.
9. Normal operation
2a. Check circuit breakers and move unit to
another outlet.
2b. Manually press main power button from front
of unit.
2c. Replace switch.
3a. Replace spinner motor
3b. Remove the back panel and check to see if
“spinner” is correctly mounted to the motor.
4. Replace 40 watt candelabra bulb
5. Replace Thermostat Switch
6a. Manually press main power button on front
of unit.
6b. Replace switch
6c. Replace heater blower motor.
7a. Plug unit directly into the wall.
7b. Make sure unit is located on an interior wall.
8. Turn all switches to the “OFF” position and
unplug the unit from the wall outlet for 5
minutes. After 5 minutes, plug the unit back
into wall outlet and operate as normal.
9. Check your heater cord and plug
connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug
to overheat. Be sure the plug fits tight in the
outlet. Heaters draw more current than small
appliances, overheating of the outlet may
occur even if it has not occurred with the
use of other appliances. During use check
frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of
the heater and have a qualified electrician
check and/or replace the faulty outlet(s).
outlet and operate as normal.
1. Check that unit is plugged into a standard 120
volt outlet. Then make sure power is set at
"ON" position.
8